Responsible for managing, and maintaining, all communications and communications systems for Texas Task Force 1. The Communications Specialist reports directly to the Logistics Team Manager.Description of Duties:The Communications Specialist is responsible for:• Keeping the Task Force Leader and Logistics Manager informed of the capabilities and/or limitations of incident communications• Assessing overall communications needs, obtaining frequencies, and developing the Task Force Incident Communications Plan• The installation, operation, and maintenance of the task force communications systems, including: radio, satellite, telephone, internet, GPS’s and networks during incidents• Coordinating communications with other entities, task forces, and the Incident Support Team (IST) Communication Unit Leader• Adhering to all safety procedures• Accountability, preventive maintenance, and minor repairs of communications equipment• Maintaining appropriate records and reports• Maintaining the communications cache in an operational state at all times• Developing requests for replacement, or repair, for consumable, inoperative, lost, damaged, or destroyed communications items• Develop a Task Force Communications Plan (ICS 205) as part of Tactical Action Plan• Operate as an IST Communications Center Dispatcher

Responsible for the successful delivery of the operatiional readiness components of the Rainbow/G2C program in the Western hemisphere. Specific duties include ensuring operational policies are observed, coordination with operations teams to ensure succesful handover, oversight of designs, bills of material, program scheduling, and detailed implementation planning and execution. This role acts as the top operational program resource for North America, Mexico, Latin America, and South America. Financial duties include delivery cost estimation and resource planning, establishing rates/billing, and optimizing the cost of the solution to the business needs. Additionally the role will serve as a primary communications point between the program leaders and sponsors, the operations teams, and other program stakeholders.

Lead all brand sales activities and acts as the focal point to the client for the Tivoli brand. Managing key relationships, understanding the client's organization and culture, and developing strategic plans to address both IT and Line-of-Business organizations.

Manages vendor relationships with IBM, HP, CA, and BMC including contract negotiations, driving new product acquisitions, developing SLAs and managing escalations. Business-critical initiatives include: • Recruiting, hiring, firing, mentoring, career development planning and goal setting for 8 full-time associates and 7 contractors encompassing Operations, Engineering, QA, Continuous Improvement, Business Metrics, Product and Project Management for 2 key Enterprise functions. • Monitors the availability and performance of 5000 network devices, 4500 servers, 1800 applications and 30,000 voice handsets throughout Nationwide’s offices and call centers. • Analyzes all events generated by monitoring and management systems. The system is responsible for generating over 75% of the incident tickets and other notifications directed to IT support teams for resolution and automatically handles over 200,000 events daily. Continuously improves process, performance, and productivity: • Consolidated operating environments and terminated non-productive projects. Reduced expenses by $2M. • Rated in the top 5 of all IT Operations Managers all 3 years by the Executive Rating Committee.• Clearly communicated roles and responsibilities. Rewarded incremental improvements in addition to accomplishments. Initiated improved coaching, feedback and career development. Successfully raised the Gallup Q12 grand mean from 2.99/5.00 to 4.14/5.00• Invited as a Keynote Speaker for ITSMF Fusion 2011 and 2012, IBM Pulse 2011 and 2012, International Apollo Root Cause Analysis Symposium 2010, Computerworld CIO Forum and Northwestern University’s Executive MBA Program 2010 and 2011.• Utilized ownership experience to improve monitoring program. Increased incident detection from 64% to 79%. Reduced issue resolution time by 40%. • Created and implemented improved software development processes and procedures. Reduced speed-to-market and increased quality and supportability of new solutions.

Cisco Gold Partner specializing in IPT, security, wireless and rich media communication. Acquired Avigent in 2007.BUSINESS DEVELOPMENT & STAFF MANAGEMENT CONSULTANTRetained post-acquisition to drive new business and guide the development of junior consultants on systems management best practices. • Designed and implemented systems management solutions for customers including DeVry and the US Navy NAVFAC. Directed project operations including status reports, customer requirements documentation, weekly performance metric reports, and change management requests.• Within 12 months, closed $210K in new consulting engagements.

Fully responsible for all operations, sales, and customer relationships. Architected and implemented systems management solutions for customers globally. Initiatives included status reports, customer requirement documents, weekly performance metric reports and change management requests. Customers included Secretaría de Hacienda y Crédito Público, Telmex, Walmart of Mexico, Grupo Modelo, Mapfre Tepeyac, Nationwide Insurance, and the US Navy NAVFACProspected, presented, won, and delivered successful enterprise technology solutions: • US Navy Naval Facilities Engineering and Command. Tasked with deploying HP Discovery and Dependency Mapping to create a CMDB and determine processes to manage changes more efficiently. • Telmex, Mexico telecommunications provider and the largest company in Latin America looked to increase the availability of long distance phone card system, a multi-billion dollar generating application. Engaged to deploy BAC and monitor the health of the application. Wrote a unique application that observed phone card transactions in real-time and reported the results to HP BAC for trend and SLA reporting. Information was combined with metrics collected by HP SiteScope. Enabled company to and helped Telmex remove several bottlenecks that ultimately resulted in a more stable and reliable application.

Systems Management Architect. Led the operations team for global event management software based on IBM Tivoli Netcool. Managed 6 employees and partial responsibility for a $5M operating budget.Continuously improved processes and performance:• Conceived and proposed a global application monitoring service offering.• Designed and deployed a centralized “Center-of-Excellence” for application monitoring utilizing Mercury Business Availability Center tools deployed in Europe, Asia, and North America. • Designed a host availability solution utilizing EMC SMARTs InCharge and an integration into IBM Tivoli Netcool. Monitored environment included over 35,000 servers, 100,000 network devices, and 4,000 applications.• Implemented quality controls ensuring 2 years of successful change implementations.• Analyzed and consolidated systems monitoring from over 56 datacenters and support sites in 29 countries into 3 global monitoring organizations• Received 3 “Silver Star” awards for outstanding performance and customer support.