• Work with business partners to align technology solutions within business strategies• Travel out of the state to guide test execution• Generate requirements documentation with sponsors and stakeholders and manage changes to those requirements.• Identify and coordinate with onsite resources for testing in production systems across the UnitedStates• Relayed defects to stakeholders, ranging from development groups to VPs• Assist Project Managers in development of project plans and use associated project planning tools as needed

• Gather, refine and validate complex business requirements, interdependencies, potential risks and issues• Analyze complex business partners’ operations to understand their strengths and weaknesses to determine opportunities to automate processes, functions, and systems• Assess available technologies to create development specifications• Provide in-depth technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements• Specify inputs and formatting outputs to meet users’ needs• Oversee implementation, coordinating tests and observing initiation of the system to validate performance• Perform both programming and analysis tasks on business systems• Lead cross-functional linked teams to address business or systems issues• Facilitate communication and gains commitment between business units to align solutions with business strategies

• Utilized third party billing systems to modify and verify that the information in database is correct• Provided support for mass adjustments, reporting, interfaces, security, environments, outage and trouble ticketing• Trained to support end user cable, data, and telephony billing• Assisted in scheduling workloads and monitoring projects and provide status reports• Eliminated billing errors and performed corrective actions as required• Produced and reviewed reconciliation exception reports and related reports• Researched and validated customer exceptions based on location• Recommended billing system/order entry enhancements to reduce errors• Cooperated with small team to audit legacy customer billing information

• Maintained high standards of customer service during high-volume, fast-paced operations• Followed procedures for safe food preparation, assembly, and presentation• Assisted management with inventory control and stock ordering• Handled currency and credit transactions quickly and accurately

• Collaborated with a client in order to expand her organization, Kids Yoga United• Maintained company's content resources through Facebook, Instagram, Twitter, and YouTube• Edited and proofread written pieces before publication of content• Identified audience’s needs and recommended new topics• Promoted content on social networks and monitored engagement (e.g. comments and shares)

• Ran vulnerability scans and penetration testing in service of over 30 clients, ranging from non-for-profit organizations to school districts utilizing Tenable Nessus, Acunetix, and Cobalt Strike• Generated reports based off of critical vulnerabilities found. Reports including suggestions to mitigate and stop attacks including SQL injections, Cross-Site Scripting, and Buffer Overflows

• Helped customers with memberships, gift cards and receipts• Built relationships with customers to increase likelihood of repeat business• Cleaned wash equipment, windows, doors, and walls• Communicated clearly and positively with coworkers and management