Steven Sy Email & Phone Number

Stamford, Connecticut, US

Stamford, Connecticut, US

• Work with business partners to align technology solutions within business strategies
• Travel out of the state to guide test execution
• Generate requirements documentation with sponsors and stakeholders and manage changes to those requirements.
• Identify and coordinate with onsite resources for testing in production systems across the UnitedStates
• Relayed defects to stakeholders, ranging from development groups to VPs
• Assist Project Managers in development of project plans and use associated project planning tools as needed

Indianapolis, Indiana, US

• Gather, refine and validate complex business requirements, interdependencies, potential risks and issues
• Analyze complex business partners’ operations to understand their strengths and weaknesses to determine opportunities to automate processes, functions, and systems
• Assess available technologies to create development specifications
• Provide in-depth technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements
• Specify inputs and formatting outputs to meet users’ needs
• Oversee implementation, coordinating tests and observing initiation of the system to validate performance

Indianapolis, Indiana, US

• Utilized third party billing systems to modify and verify that the information in database is correct
• Provided support for mass adjustments, reporting, interfaces, security, environments, outage and trouble ticketing
• Trained to support end user cable, data, and telephony billing
• Assisted in scheduling workloads and monitoring projects and provide status reports
• Eliminated billing errors and performed corrective actions as required
• Produced and reviewed reconciliation exception reports and related reports

St Louis, MO, US

• Maintained high standards of customer service during high-volume, fast-paced operations
• Followed procedures for safe food preparation, assembly, and presentation
• Assisted management with inventory control and stock ordering
• Handled currency and credit transactions quickly and accurately

St. Louis, MO, US

• Collaborated with a client in order to expand her organization, Kids Yoga United
• Maintained company's content resources through Facebook, Instagram, Twitter, and YouTube
• Edited and proofread written pieces before publication of content
• Identified audience’s needs and recommended new topics
• Promoted content on social networks and monitored engagement (e.g. comments and shares)

St. Louis, MO, US

• Ran vulnerability scans and penetration testing in service of over 30 clients, ranging from non-for-profit organizations to school districts utilizing Tenable Nessus, Acunetix, and Cobalt Strike
• Generated reports based off of critical vulnerabilities found. Reports including suggestions to mitigate and stop attacks including SQL injections, Cross-Site Scripting, and Buffer Overflows

Chesterfield, Missouri, US

• Helped customers with memberships, gift cards and receipts
• Built relationships with customers to increase likelihood of repeat business
• Cleaned wash equipment, windows, doors, and walls
• Communicated clearly and positively with coworkers and management

Bachelor'S Degree, Information Technology

Minor, Cyber Security

High School Diploma