Syed Suffian Syed Hussein Email & Phone Number

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Malaysia

• Conduct continuous training and development programs for the trainees by formulating and facilitating training programs to enhance product knowledge and customer service skills.• Conducts ongoing assessments of employee’s knowledge and skills.• Supports team leaders in addressing gaps, in terms of hard-skills and soft skills.• Prepare individual coaching plans; providing resources and assistance.• Managing day to day operation of the contact centre.• Initiate and managed weekly 1:1 and team huddle.

Petaling Jaya, Selangor, Malaysia

• Respond to requests for technical assistance on system issue by telephone or electronically (e-mail or fax).• Provide technical support for product related issues.• Assist customer by providing Remote Access Support.• Full time e-mail agent by assisting customer request and enquiries by replying within 1 hour time frame.

Kuala Lumpur, Malaysia

• Respond to requests for technical assistance on system issue by telephone or electronically (e-mail or fax).• Provide technical support for product related issues.• Liaise with backhand support by escalating customer issue and concern to relevant team.• Assist customer by providing Remote Access Support.

Kuala Lumpur, Malaysia

• Handle inbound calls for personal machine (cameras, printers, fax, projectors, camcorders)• Liaise with engineer for service status and request• Liaise with backhand support to resolve customers’ issues and enquiries.• Provide accurate and efficient guides on technical support for customers (change print head, replace toner)• Process consumable orders

Kuala Lumpur, Malaysia

• Handle inbound calls enquiries of Krisflyer Member (Singapore Airlines Frequent Flyer Program) in respect to international carrier.• Advise on latest promotions and mechanics.• Manage feedback and complaints.• Liasie with backhand support to resolve members' issues.• Provide accurate and efficient processing of reservations and support work relating to reservations, issuing of tickets and effecting changes to schedule.

Kuala Lumpur

• Media monitoring (Print, Online, Media Social, Broadcast).• Generating coverage reports.• Contacting of suppliers and media.• Preparing media kits.• Conducting extensive research and analysis.• Assist Account Managers in writing press releases, articles.• Assist Account Managers translate documents.

Bachelor Of Mass Communication And Media Studies (Hons) Public Relations, Public Relations

Activities and Societies: Secretary of Students Secretariat at Faculty of Mass Communication (2013-2014)

Diploma, Information Management

Activities and Societies: Academic Exco of Students Secretariat at UiTM Kedah