Sythuor Leng Email & Phone Number

Seattle, Washington, United States

United States

• Provided sales support to Mid-Market Digital Media business unit on indirect renewal activities and upsell/cross-sell opportunities.
• Structured renewal communications to notify customers of upcoming renewals.
• Maintained relationships with internal and external stakeholders including end-users, Channel Account Managers, and Product Success Management team.
• Researched customer license purchase/renewal history in Adobe Reseller Console and Adobe Licensing Website (LWS) to make licensing recommendations based on past activity.
• Knowledge in Adobe subscription pricing model, expansion and upsell opportunities with an understanding of co-term/true-up calculations and quoting.
• Prepared quotes in Adobe Ordering Portal and work cross-functionally with Buying Programs Operations on one-off quote requests.

United States

• Established renewal pricing and deal structuring, order management, data, and financial modeling, while supporting the Customer Base Sales, Customer Success Managers, Legal, and Finance organizations.
• Trusted advisor to Customer Base AEs in closing $3M in renewals and add-on businesses in a timely manner.
• Provided guidance to Customer Base AEs in renewal strategy to optimize revenue and accelerated deal closure.
• Ensured compliance with company pricing/discount policies and processes.
• Prepared proposals, including renewal rate calculations and contract preparation.
• Verified contracts, review terms and conditions.

Bellevue, Washington

• Primary point of contact for the License Management Administrators on all escalation licensing issues.
• Processed and licensed over 5,000 customers and over $100M in revenue.
• Provided provisional/temporary licensing support to the Kuala Lumpur team, managed multiple time zones and diverse employee locations.
• Cross-trained new Account Managers, Partner Account Managers, and Business Development Representatives for all Nintex best practices and licensing procedures.
• Oversaw all orders to ensure timely booking, accurate information delivered to all required parties and closing the loop with all internal and external business partners around Licensing & Orders.
• Served as lead subject matter expert for Nintex internal Order & Licensing policies.

Bellevue, WA

• Processed orders for a strategic subset of the Nintex Install base, both Renewal and New Business.
• Provided provisional/temporary licensing support, in support of the Order closing process to ensure timely and accurate information has processed, aligned with established policies, and strictly enforced all processes.
• Prime contact for the Sales Operations and Licensing team, as it related to order and license resolution disputes and internal process resolution efforts.
• Owned and managed the internal processes; including, but not limited to, Order Processing, Provisional Licensing, and other general Sales Support functions.
• Served as the subject matter expert for Nintex Order & Licensing policy, as it relates to both internal and external employees.
• Oversaw order and licensing policies in support of the Net New and Renewal ordering process.

Bellevue, WA

• Led customer retention and managed the quote to bookings process for West Coast and Latin America.
• Provided sales support to territory managers and account managers for quote, order and booking package generation for new business, upsell deals.
• Managed software assurance and support renewal process and communication.
• Provided first level review and analysis of non-standard deals by working directly with the global service sales management organization.
• Deal review, deal structuring, identifying potential risks and/or opportunities, growth, and strategic positioning within key accounts.
• Assisted in analyzing deals for revenue recognition compliance, including key accounting personnel.

United States

• Provided sales support to territory managers and account managers for quote, order and booking package generation for new business through sales cycle.
• Inspired integrity and maintenance of account and contract management.
• Generated and issued license keys to external partners and clients; modified license keys as requested.
• Trained new Sales Coordinators through establishing and implementing a training curriculum.
• Collaborated with the Sales Administration Manager to streamline onboard training guides and procedures.
• Compiled Sales Meeting Minutes summaries and sales figures to present to management team and Board of Directors for review.

United States

• Maintained communication and relationship across sales, distributors, administration, management, and accounting enablement staff to support timely and accurate processing of purchase orders over $1B in revenue.
• Function as the liaison between distribution and sales representatives to administer solutions and ensure completion of purchase orders through sales cycle.
• Coordinated with Sales Support Representatives and sales team for RMA, expedite, and shipping requests of software and hardware accessories.
• Reconciliation of customer quotes against orders.
• Identified and troubleshot pricing and SKUs discrepancies.
• Utilized Oracle to generate service agreements, shipping, and tracking information.

Bachelor Of Arts, Interdisciplinary Studies: Global Studies

Associate Of Arts And Sciences, Transfer Degree

Associate Of Applied Science, Multimedia And Production Design, Certificate In Computer Applications

Purchasing And Supply Chain Management

Certificates Of Achievement In Accounting And Project Management