Client Relationship Management- Serve as the primary point of contact for clients, addressing inquiries, concerns, and requests.- Develop and maintain strong, trusting relationships with clients, ensuring their unique security needs are met.Customized Security Planning- Work closely with clients to assess security requirements and tailor service offerings to meet their specific needs.- Coordinate with the operations team to create and implement customized security solutions, including staffing, scheduling, and special requests.Team Coordination and Supervision- Liaise with field supervisors and security personnel to ensure they understand client expectations and site requirements.- Oversee guard assignments, monitor performance, and ensure that staff is following protocols, dress codes, and post orders.Performance Monitoring and ReportingQuality Assurance and Compliance- Conduct site visits to assess service quality, address client feedback, and ensure that security personnel meet Pinnacle's standards.- Ensure compliance with state and federal regulations, including BSIS, DCA, and OSHA requirements, and maintain accurate records.Incident and Emergency Response Coordination- Oversee incident response efforts, coordinating with guards and local law enforcement when needed to handle on-site emergencies.- Provide timely communication and follow-up with clients during incidents, offering reassurance and support.Client Training and Education- Offer guidance to clients on security best practices, emergency procedures, and access control protocols.- Conduct introductory and follow-up meetings with clients to explain security protocols, technology, and communication tools.Billing and Contract Management- Review and approve service invoices, ensuring accurate billing that aligns with contract terms and any special requests.- Collect and analyze client feedback to identify areas for service enhancement.

Founded a Marketing agency that specializes in the digital aspect of a business. Social media management, content creation, SEO, Google Ads (PPC), Blog posts, and website optimization.

Religion is an important aspect of my life and I wanted to dedicate some time to understanding the methodology behind my religion. During that time, I learned the Arabic and Urdu language, experienced a completely different culture on the other side of the world, and studied Islamic Jurisprudence, Theology, Rhetoric, and Logic.

Working at a small business teaches a person things that aren't possible in a larger company. My main responsibilities included managing and coordinating 8 employees to complete jobs from when the job came into the shop to delivering the product to the customer.I also was put in charge of marketing. I was provided fewer resources which forced me to think creatively. I learned many different tools such as Facebook ads, google ads, SEO, and much more. This is what gave me the tools to start my own agency.