S. Yvette Carter Email & Phone Number

Gainesville, Florida, United States

Gainesville, Florida, United States

Gainesville, Florida Area

Provides a key leadership role with respect to all matters concerning GRU intercultural competence, inclusion and diversity.Provides leadership for developing and carrying out the GRU Inclusion and diversity strategy.Proposes strategies and initiatives related to intercultural competence, inclusion and diversity.Conducts Intercultural Development Inventory (IDI) development training for all GRU employees. Trains managers/supervisors in IDI skill development and effective I&D management skills.Trains hiring managers and interview panel members on unconscious bias in the hiring process.Oversees the development and implementation of a series of I&D micro lessons designed to be utilized in GRU staff meetings across the organization.Oversees the GRU Diversity Advisory Council to reinforce key I&D messages throughout organization.Partners with GRU Communications team to communicate core values of Inclusion and Diversity, key messages, and updates related to I&D.Oversees the development and maintenance of social media strategy to highlight Inclusion and Diversity at GRU.Oversees the development and maintenance of a Inclusion and Diversity intranet site for holding and sharing resources.Develops metrics for measuring the effectiveness of Inclusion and Diversity strategies along with indicators of success and challenges.Responsible for delivering a GRU Inclusion and Diversity annual report.Leads the Office of Inclusion.Oversees the establishment and implementation of Employee Resource Groups.Develops and oversees feedback processes to understand and respond to I&D related concerns.Facilitates development of inclusive workplace agreements in all GRU work areas.Partners with Chief People Officer and H. R. to increase diverse employee representation at management levels; also partners to create and implement effective I&D performance management measures.Oversees the development, implementation and maintenance of a targeted mentoring program for diverse talent.

Gainesville, Florida Area

Provides a key leadership role in all matters concerning Community Relations. Maintains a positive working relationship with and acts as a strategic partner to General Manager and City Commission.Provides a conduit for enhanced two-way communication between GRU and the community, and serves as an ombudsman for addressing questions and concerns.Develops, implements and monitors community relations strategies that are aligned with and support organizational values, goals and objectives.Establishes comprehensive metrics to effectively benchmark GRU’s progress in community relations initiatives.Acts as GRU’s ambassador to the community and seeks opportunities to sponsor community events/activities.Acts as a liaison between internal stakeholders on matters of community relations.Participates in GRU’s efforts to have an employment environment that will attract, retain and motivate a diverse employee population. Acts as a liaison to colleges, universities and other educational institutions to attract diverse interns and applicants.Develops and implements the utility’s political engagement strategy for federal, state and local elected officials, regulatory agencies and key policymakers.Represents the utility in front of key government officials and policymakers.Monitors state and federal legislative and regulatory developments and advises appropriate staff on its impact.Represents the utility on relevant state and national boards that advance the utility’s legislative/regulatory interests.Identifies and retains outside counsel (legal, lobbying, etc.) where warranted.Develops, manages, and monitors the utility’s state and federal legislative agendas.Establishes and maintains strategic working relationships with community partners, governmental officials, and regional agencies.Coordinates strategic meetings with elected officials and regulators at the state and federal levels in order to advocate the utility’s position on key legislative/regulatory issues.

Gainesville, Florida Area

- Manages all GRU's community relations programs and custmer outreach initiatives.- Responsible for fostering and enhancing strategic partnerships and relations with community and civic organizations, neighborhood associations, and other customer groups.- Develops, coordinates, and evaluates methods/channels of communication for providing positive information to the community about GRU as an employer, business partner, and service provider- Acts as an ambassador for GRU locally at community events and meetings

Gainesville, Florida Area

Fosters/enhances business partnerships between Claims professionals and Claims Support staff.Consistently recognized for inspiring stellar associate engagement, production, and qualityProvides direct supervision and administrative leadership to associates responsible for moderately complex clerical, administrative functions Successfully led Claims Support transition by developing and implementing processes to address clerical needs for new combined 7-state Claims ZoneTeam Leader for tri-state delegation of company’s employee resource group – AWARE, which promoted employee engagement, employee development and community outreach for African American women (2008-2012).Founding member/Advisor - Women-EMPOWERED Florida Women’s Circle; worked with Chief Diversity Officer to develop local employee resource group that promoted employee engagement, employee development and community outreach for all female employees (2008 - 2012)Founding member - Diversity and Inclusion Business Unit Council, which was responsible for research in diversity trends; provided advisement to executive leadership on suggested diverse marketing efforts and employee recruitment/engagement efforts (2008 - 2011).

Gainesville, Florida, United States

Determine applicable coverage, medical necessity and appropriateness of charges related to injury and liability claims. Accurately pay claims based on policy provisions, state mandates and/or fee schedules. Successfully completed the Florida Department of Insurance All Lines Adjuster's exam at an accelerated pace, earning professional licensure within 5 months of hire (License # E056860) Regularly recognized for exemplary customer service and ability to build rapport with easeConsistently recognized for informal team leadershipBoard Member, Associate Diversity Committee, which was responsible for raising employee awareness and engagement in diversity and inclusion (1999-2008).Executive Committee/Advisory Planning Team Member for Nationwide’s charitable campaign; March of Dimes March for Babies Campaign (2004-2008)

Served as first contact to customers by initiating initial claims report and giving directions to policyholders, claimants, agents and others regarding claims process Often recognized for outstanding quality and customer service, which included being named consistently as an Elite Performer-award recipient and receiving commendation for maintaining centurion quality rating for 36 consecutive monthsBoard Member, Associate Diversity Committee, which was responsible for raising employee awareness and engagement in diversity and inclusion (1999-2008).VOICES Employee Activities Committee, which was responsible for organizing employee volunteerism in local non-profit organizations/events (1999 – 2007).

Gainesville, Florida, United States

Worked with Program Manager in developing recruitment seminars for WAGES participants. Assisted Executive Director in community affairs (i.e., handling issues that arise among residents in community, organizing community forums, and coordinating Annual Awards Banquet to recognize community leaders.Assisted Executive Director in strategic planning meetings for Duval Front Porch Florida Grant Committee.