Szabolcs Lévai Email & Phone Number

Helsinki, Uusimaa, Finland

As the Engineering Manager of Observability, I play a central role in strategizing and implementing observability practices that align with our overall business objectives. My primary responsibility involves defining and overseeing the observability strategy, ensuring that it supports our technology goals and delivers real-time insights into the performance and health of our systems.Leading and developing a dedicated team of DevOps engineers, specialists, and product architects is a key… Show more As the Engineering Manager of Observability, I play a central role in strategizing and implementing observability practices that align with our overall business objectives. My primary responsibility involves defining and overseeing the observability strategy, ensuring that it supports our technology goals and delivers real-time insights into the performance and health of our systems.Leading and developing a dedicated team of DevOps engineers, specialists, and product architects is a key aspect of my role. I focus on mentoring my team, fostering their professional growth, and ensuring that we maintain high standards in our observability practices. Collaboratively, we select and manage a suite of tools for monitoring, logging, and tracing, streamlining these processes to efficiently gather and analyze data.My responsibilities extend to working closely with various departments, such as the Customer Operations teams, Software Engineering, Quality Assurance and IT Operations, to ensure seamless integration of observability into our broader IT practices. This collaboration is vital in translating observability data into actionable insights for stakeholders across the organization. Innovation and staying current with industry trends are crucial in my role. I constantly explore emerging technologies in observability, assessing their potential to enhance our system's transparency and reliability. Show less

Helsinki, Uusimaa, Finland

I've consistently showcased my unwavering commitment to top-tier support services. This involves excelling in meticulous documentation for comprehensive recording of support processes and resolutions. I've actively contributed to crafting onboarding materials to enhance the technical proficiency of new team members. I've refined my skills on vital customer cases, mastering log reading, root cause analysis, and efficient issue resolution for our valued clients.My role includes… Show more I've consistently showcased my unwavering commitment to top-tier support services. This involves excelling in meticulous documentation for comprehensive recording of support processes and resolutions. I've actively contributed to crafting onboarding materials to enhance the technical proficiency of new team members. I've refined my skills on vital customer cases, mastering log reading, root cause analysis, and efficient issue resolution for our valued clients.My role includes substantial training responsibilities, guiding and mentoring new colleagues to elevate their technical support skills. I also manage backlog items as a Product Owner, streamlining task prioritization for enhanced support operations. In this role, I continually advance my technical support expertise, ensuring our team is well-prepared to tackle complex challenges and deliver exceptional service to clients. Show less

Helsinki, Uusimaa, Finland

I manage a diverse team of 15 individuals, addressing technical issues both internally and externally. This includes hiring, onboarding, budgeting, planning, and cost control for efficient resource allocation. I'm dedicated to defining and developing team members' goals, empowering their success. As a performance metrics advocate, I continuously enhance key performance indicators to align with organizational goals. Proficient in the JIRA ticketing system, I manage support… Show more I manage a diverse team of 15 individuals, addressing technical issues both internally and externally. This includes hiring, onboarding, budgeting, planning, and cost control for efficient resource allocation. I'm dedicated to defining and developing team members' goals, empowering their success. As a performance metrics advocate, I continuously enhance key performance indicators to align with organizational goals. Proficient in the JIRA ticketing system, I manage support requests with strict SLA compliance. Through effective leadership and coordination, I foster a culture of collaboration and efficiency, optimizing technical support processes and ensuring the highest customer satisfaction levels. Show less

Helsinki, Uusimaa, Finland

I've consistently showcased my unwavering commitment to top-tier support services. This involves excelling in meticulous documentation for comprehensive recording of support processes and resolutions. I've actively contributed to crafting onboarding materials to enhance the technical proficiency of new team members. I've refined my skills on vital customer cases, mastering log reading, root cause analysis, and efficient issue resolution for our valued clients.My role includes… Show more I've consistently showcased my unwavering commitment to top-tier support services. This involves excelling in meticulous documentation for comprehensive recording of support processes and resolutions. I've actively contributed to crafting onboarding materials to enhance the technical proficiency of new team members. I've refined my skills on vital customer cases, mastering log reading, root cause analysis, and efficient issue resolution for our valued clients.My role includes substantial training responsibilities, guiding and mentoring new colleagues to elevate their technical support skills. I also manage backlog items as a Product Owner, streamlining task prioritization for enhanced support operations. In this role, I continually advance my technical support expertise, ensuring our team is well-prepared to tackle complex challenges and deliver exceptional service to clients. Show less

Helsinki, Uusimaa, Finland

I consistently exhibit unwavering commitment in managing intricate technical issues, whether internally or for external stakeholders. Operating as a first-level support specialist, I excel in promptly resolving concerns, ensuring timely customer solutions.My proficiency extends to advanced technologies such as Azure and AWS, elevating the quality of our support services. I meticulously handle support tickets through JIRA, adhere to ITIL principles, and efficiently manage SQL and NoSQL… Show more I consistently exhibit unwavering commitment in managing intricate technical issues, whether internally or for external stakeholders. Operating as a first-level support specialist, I excel in promptly resolving concerns, ensuring timely customer solutions.My proficiency extends to advanced technologies such as Azure and AWS, elevating the quality of our support services. I meticulously handle support tickets through JIRA, adhere to ITIL principles, and efficiently manage SQL and NoSQL databases, enhancing support operations.Effective communication is pivotal in my role, involving engagement with diverse stakeholders to guarantee clarity and alignment within our support processes. Leveraging a strategic and analytical mindset, I strive for comprehensive and effective support, thereby propelling the success of our support services and the realization of team objectives. Show less

Helsinki, Uusimaa, Finland

I've consistently shown unwavering commitment to managing complex technical issues, both internally and for external stakeholders. As a first-level support specialist, I excel in swiftly resolving issues, ensuring timely solutions for customers. My proficiency extends to advanced technologies like Azure and AWS, enhancing support quality. I meticulously manage support tickets with JIRA, follow ITIL principles, and efficiently handle SQL and NoSQL databases to boost support operations… Show more I've consistently shown unwavering commitment to managing complex technical issues, both internally and for external stakeholders. As a first-level support specialist, I excel in swiftly resolving issues, ensuring timely solutions for customers. My proficiency extends to advanced technologies like Azure and AWS, enhancing support quality. I meticulously manage support tickets with JIRA, follow ITIL principles, and efficiently handle SQL and NoSQL databases to boost support operations. Effective communication is central to my role as I engage with diverse stakeholders, ensuring clarity and alignment in support processes. Leveraging a strategic and analytical mindset, I aim for comprehensive and effective support, driving our support services' success and advancing team objectives. Show less

Budapest, Hungary

As the Director of Marketing, I spearheaded strategic initiatives that notably enhanced our market positioning and catalyzed revenue growth. In this role, I refined my expertise in strategic leadership and vision, fostering a deep understanding of market trends and leveraging that insight for business growth. My core skills in decision-making and analysis were pivotal in this context, enabling me to align innovative strategies with business goals effectively. My experience in revenue growth and… Show more As the Director of Marketing, I spearheaded strategic initiatives that notably enhanced our market positioning and catalyzed revenue growth. In this role, I refined my expertise in strategic leadership and vision, fostering a deep understanding of market trends and leveraging that insight for business growth. My core skills in decision-making and analysis were pivotal in this context, enabling me to align innovative strategies with business goals effectively. My experience in revenue growth and market expansion was instrumental in driving our success.I've effectively led cross-functional teams, promoted collaboration, and adhered to ITIL principles, streamlining product development through agile methodologies like Scrum. My ability to bridge technical complexities with marketing strategies has ensured precise communication of unique value propositions to target audiences. I've fostered a culture of innovation and professional growth among teams, motivating them to excel. My well detailed budget management and end-to-end product ownership have consistently delivered successful products aligned with market needs and company objectives. Show less

Helsinki Area, Finland

In my role as a Customer Service Representative, I consistently ensured the successful delivery of vehicles to our valued customers and provided a premium transportation experience, which included chauffeuring clients to their designated destinations. My responsibilities extended beyond mere logistics, as I demonstrated an unwavering commitment to addressing customer needs promptly and effectively. My role was not limited to transactional interactions; I proactively worked to enhance… Show more In my role as a Customer Service Representative, I consistently ensured the successful delivery of vehicles to our valued customers and provided a premium transportation experience, which included chauffeuring clients to their designated destinations. My responsibilities extended beyond mere logistics, as I demonstrated an unwavering commitment to addressing customer needs promptly and effectively. My role was not limited to transactional interactions; I proactively worked to enhance and strengthen the relationship between our company and our clients, fostering an environment of trust, satisfaction, and loyalty. Show less

Budapest

My duties encompassed the customization of shift plans, offering flexibility and efficiency in resource allocation. I meticulously planned workloads on a routine basis, optimizing the team's performance, and expertly managing work allocation for special events. My responsibilities extended to talent acquisition, where I played an instrumental role in recruiting and onboarding new members to enhance the capabilities of our support team. In this multifaceted role, I consistently utilized… Show more My duties encompassed the customization of shift plans, offering flexibility and efficiency in resource allocation. I meticulously planned workloads on a routine basis, optimizing the team's performance, and expertly managing work allocation for special events. My responsibilities extended to talent acquisition, where I played an instrumental role in recruiting and onboarding new members to enhance the capabilities of our support team. In this multifaceted role, I consistently utilized Kanban, budgeting, and agile methodologies to streamline operations and ensure that we delivered timely and cost-effective solutions. Furthermore, effective team management was at the heart of my responsibilities, as I skillfully led and motivated team members to achieve their highest potential and contribute to the overall success of our support department. Show less

Budapest, Hungary

I provided professional and efficient technical support to clients through Jira, ensuring their queries and concerns were effectively resolved. I operated within the agile Kanban methodology, aligning my work with dynamic project management practices to enhance responsiveness and adaptability. My responsibilities extended to meticulous log reading and close collaboration with our front-end development team, facilitating in-depth investigations when complex technical issues demanded… Show more I provided professional and efficient technical support to clients through Jira, ensuring their queries and concerns were effectively resolved. I operated within the agile Kanban methodology, aligning my work with dynamic project management practices to enhance responsiveness and adaptability. My responsibilities extended to meticulous log reading and close collaboration with our front-end development team, facilitating in-depth investigations when complex technical issues demanded additional analysis. My commitment to delivering exceptional technical support, coupled with my proficiency in agile methodologies and collaborative problem-solving, significantly contributed to the efficient operation of the support department and overall customer satisfaction. Show less

Business Information Technology, Business Information Technology

Unfinished Bachelor'S Degree, Business/Corporate Communications

Activities and Societies: Communication and Negotiation Skills