Managing real estate portfolio in CEE and the UAEDevelopment of investment property portfolioPortfolio monitoring

Group loan origination project for Croatian and Bulgarian subsidiariesLoan portfolio review for potential bank merges and acquisitionsHQ credit risk control of subsidiary loan product portfolio

EMEA MarketsInstitutional Client KYC/AMLUK Fund RemediationEMEA FX Remediation

Commercial Client On-Boarding KYCAML Investigations

May 2016-to 17th Feb 2017 Fraud Consultant, Lloyds Banking GroupResponsibilities- Debit card fraud assessor, Investigating reported and suspected fraud on the banks various debit card products.-Dealing with and escalating actual fraud, including historic claims- Managing difficult customers- Detecting Suspicious activity and reporting potential first party fraud through SARS - Consistently maintaining a high audit score and fair outcome record in accordance with FCA requirements - Dealing with complaints at first point of contact to ensure fair outcomes for our customers- Coaching and supporting other members of the team to achieve objectivesNovember 2015-May 2016 PPI Complaints Redress Calculations Consultant Lloyds Banking GroupResponsibilities- Achieving challenging calculations target on a daily basis - Writing letters to advise customers of the outcome of their complaints- Maintaining quality standards for all calculations and letters- Maintaining and updating knowledge of systems and processes-Making a positive contribution to the business and team environment