Róbert Szabó Email & Phone Number

Budapest, Hu

Budapest

Budapest - Nyíregyháza

Business process development, management consulting in the area of ICT services• Knowledge management, project- and workflow management software implementation (Confluence, Jira), user education, documentation• Managing internal JAVA software development projects (billing, CRM)• Company policy and sales support material development (portfolio, webpage)Achieved results: improvement of external and internal communication and operational efficiency, cost reduction due to standardization.

Budapest

Responsible for strategic and business planning, tendering, corporate sales and fundraising campaigns, sales support material development.Achieved results: raising financial support for product development through a successful business planning process within ErsteSEEDS Social Entrepreneurship program.

Hungary

Leading transportation IT software and hardware development projects, developing internal support business processes• Serving as the primary point of contact for clients, partners, prepare and successfully execute project plans meeting time, cost and quality targets• Analyzing internal service desk processes, creating development plan, implementing approved changes within the organization

Leading business to business IT service projects• Serving as the primary point of contact for clients, establishing a long term relationship in order to gather maximum client satisfaction as well as deliver the agreed level of service• Defining project plans, project tasks, dependencies, resources and timeline• Leading IT support team with 10 members, coordinating external partners• Managing and tracking project budgets, creating reports• Managing system migrations, acting as a higher point of escalation, resolutions of the upcoming issues, problem management• Presales tasks: understanding client needs, making calculations, tenders, proposals, contracts• Coordinating internal Lean projects (process modelling, optimizing, finding value and time-consuming points, process designing)• Conducting internal trainings in customer experience topicAchieved results: • I was chosen to be an ambassador of Telekom Hungary as a great work accomplishment. My tasks were standing for decisions of high-level management towards employees and representing them in the organizational development projects.

Budapest

Assisting service delivery managers• Creating budgets and reports, calculations, participating in tenders and projects• Administrative and logistical tasks

Engineering Manager, Project Manager

Graduation, Economics