Sze-Chyi Toh, Pmp Email & Phone Number

Singapore, Singapore

Attached to the Home Team Science and Technology Agency (HTX) to support the Ministry of Home Affairs and Home Team Departments with their ICT business and operational needs.

Singapore

• Key Responsibilities:
• Manage and develop existing customer relationships as part of the Account management team.
• Manage the ongoing pipeline of all functional and operational deliverables according to customer commitments and expectations, including standard solutions, bespoke development, consulting & other services.
• Provide monthly dashboards on Delivery subjects for customer steering and/or working level meetings.
• Act as the central point of escalation for all functional and operational issues.
• Trigger the billing and contribute to the overall invoicing process as per the contractual terms.Key Achievements:

Singapore

• Key Responsibilities:
• Track and oversee the progress, budget and schedule milestones of all Commercial Division system projects.
• Work with Business Units in identifying risks to their projects and implementing of risk management action plans.
• Monthly reporting of progress updates and status for ongoing and upcoming projects to Management.
• Secretariat for the SilkAir IT Steering Committee.
• Facilitate the planning of SilkAir’s Annual IT Plan with Commercial Business Units.

Singapore

• Key Responsibilities:
• Part of the Project Management Team managing the implementation of a new passenger reservation and departure control system for SilkAir. The multi-million dollar program is divided into 2 phases and spans over a period.
• Lead for Phase 1 (RESINV) Cutover Rehearsals, Wet Run and the actual Cutover.
• Incident Manager for Phase 2 (DCS) Rehearsals and Cutover.
• Participate with business users from various SilkAir and SIA divisions in the gathering of business requirements and reviewing of functional specifications.
• Coordinate and integrate the various program activities to ensure that the company’s business needs are met.

Singapore

• Key Responsibilities:
• Provide consultancy on business process improvements and IT project implementations.
• Gathering and analysis of user requirements.
• Manage departmental IT projects from conceptualization to implementation and documentation.
• Manage projects to ensure that the department and users business needs are met.
• Representing the Customer Service Department on company IT projects.Key Achievements: