Sze-Chyi Toh, Pmp Email & Phone Number

Singapore, Singapore

Attached to the Home Team Science and Technology Agency (HTX) to support the Ministry of Home Affairs and Home Team Departments with their ICT business and operational needs.

Singapore

Key Responsibilities:• Manage and develop existing customer relationships as part of the Account management team.• Manage the ongoing pipeline of all functional and operational deliverables according to customer commitments and expectations, including standard solutions, bespoke development, consulting & other services.• Provide monthly dashboards on Delivery subjects for customer steering and/or working level meetings.• Act as the central point of escalation for all functional and operational issues.• Trigger the billing and contribute to the overall invoicing process as per the contractual terms.Key Achievements:• Oversaw deliveries of more than 70 change requests for an airline customer in Taiwan ROC, amounting to €1M in revenue from 2017 to 2018.• Managed the implementation of more than 10 revenue generating projects for our airline customer in Taiwan to support their ancillary revenue and digital transformation strategies. This includes major projects to allow them to sell services like onboard WIFI, extra baggage and seats for a fee at different customer touchpoints.• Managed the implementation of product to help airline customer in Taiwan to ease and simplify the process of flight disruptions. Helped the customer review their As-Is processes and recommend best practices for different flight disruption scenarios.• Managed the migration of ecommerce website for an airline customer in India to the new generation Amadeus ecommerce UI product, bringing in €130K revenue and helped the customer refresh their website to the latest web technologies, improving their user experience and brand image.

Singapore

Key Responsibilities:• Track and oversee the progress, budget and schedule milestones of all Commercial Division system projects.• Work with Business Units in identifying risks to their projects and implementing of risk management action plans.• Monthly reporting of progress updates and status for ongoing and upcoming projects to Management.• Secretariat for the SilkAir IT Steering Committee.• Facilitate the planning of SilkAir’s Annual IT Plan with Commercial Business Units.

Singapore

Key Responsibilities:• Part of the Project Management Team managing the implementation of a new passenger reservation and departure control system for SilkAir. The multi-million dollar program is divided into 2 phases and spans over a period of 7 years. It is managed by the Singapore Airlines (SIA) Program Management Office and covers the migration of both SIA and SilkAir from the existing legacy reservation and departure control system to the new generation Altéa Suite of airline products from Amadeus, a world leader in airline and travel industry solutions. Our team participates as a member of the SIA Program Management Office and act as a liaison, representing the project needs of SilkAir.• Lead for Phase 1 (RESINV) Cutover Rehearsals, Wet Run and the actual Cutover.• Incident Manager for Phase 2 (DCS) Rehearsals and Cutover. • Participate with business users from various SilkAir and SIA divisions in the gathering of business requirements and reviewing of functional specifications.• Coordinate and integrate the various program activities to ensure that the company’s business needs are met.• Secretariat for SilkAir’s Steering and Business Committees for the Program. Track program milestones and meeting action items.

Singapore

Key Responsibilities:• Provide consultancy on business process improvements and IT project implementations.• Gathering and analysis of user requirements.• Manage departmental IT projects from conceptualization to implementation and documentation.• Manage projects to ensure that the department and users business needs are met.• Representing the Customer Service Department on company IT projects.Key Achievements:• Provided consultancy advice to Technical Support on consolidating and organizing of technical troubleshooting information onto an online platform and also helped identify business processes for improvements.• Collaborated with Marketing, Engineering and Information Systems Departments on requirements for company IT projects. Involved in setting up new business processes relating to the new systems.• Implemented the new Training Management System, providing a one-stop system to manage training processes from pre-training nomination to post-training reports.• Standardized documentation to introduce structure and comprehensiveness to requirements and technical documentation.