Szelee Lai Email & Phone Number

London, United Kingdom

As the CTO of VIVA CITY, I lead the technological vision and strategy to drive innovation and growth. My role involves overseeing the development and implementation of cutting-edge solutions that align with our business objectives and enhance our competitive edge.Key Responsibilities:- Strategic Leadership: Define and execute the technology roadmap, ensuring alignment with the company's goals and market trends.- Innovation and Development: Spearhead the adoption of emerging technologies to create innovative solutions that address complex business challenges.- Team Management: Lead and mentor a diverse team of engineers and IT professionals from different regions, fostering a culture of collaboration and continuous improvement.- Project Oversight: Manage large-scale projects from conception to deployment, ensuring timely delivery and adherence to quality standards.- Stakeholder Collaboration: Work closely with cross-functional teams, including product, marketing, and operations, to integrate technology solutions that drive business success.- Risk Management: Identify and mitigate technological risks, ensuring robust security and compliance measures are in place.- Continuous Learning: Stay abreast of industry trends and advancements, continuously enhancing my skillset to drive the company's technological evolution.- Monitoring cost: Closely monitoring technologies cost to make sure we are using the services cost effectively.Achievements:- Successfully pivot to SaaS solutions that offers more integrated with WeChat Mini Programs- Introducing the usage of AI for the B2B and B2C usages- Played a pivotal role in expanding the company's technological capabilities

London, United Kingdom

Technology start-up that wants to improve the travel planning time to a new city. The company is currently focusing on London tourism businesses and make the information is accessible through the website.My responsibilities are:● Fully in-charged the business plan, product design, roadmap and test plans of the product● Engineer the algorithm and website with newly learned skills like Python, Elasticsearch● Plan product roadmap and decided the technology and timeline● Continuous developing the intelligence logic into the application to include Machine Learning technique to provide much more relevant datasets and learn the user behaviour● Delivered the product within 6 months by using the lean start-up methodology for fast delivery and user testing

London, United Kingdom

I was working under the professional service team and specialised in Siebel CRM solution. I have provided professional consulting service to various rail key clients like Vodafone Qatar, Vodafone UK, Orange France, and Colt. Most of the projects are at least £10 million of contract and based in London, Paris, Barcelona, Naples, and Reading. I have been proactively taking part in all aspects of project business development and system integration.My involvements are:● Delivered working solutions on time with all the agreed documentations● Designed and implemented complex integrations like CTI, email and automatic routing for call centre and that improved the customer service efficiency by 30%● Recommended and presented critical performance improvement processes and solutions, which is normally not the first priority for business stakeholders’ requirements● Increased the call centre productivity by 40% by training the agents who are using the system● Specialist in integrating complex Order Management business workflows between different Oracle applications, such as CRM application, billing system and order fulfilment system● Siebel Expert in verifying the solution was implemented according to the best practices● Worked in the projects which used different project management methodologies like, Waterfall, Scrum and Agile● Worked closely with the off-shore team in India to supervise the tasks delivered by the team

Singapore

Bearing Point was an international consulting firm from US. Bearing Point won 1 million dollars contract to deliver Siebel CRM implementation for VISA Asia Pacific. I worked as a team lead to manage the solution and the technical team of 8 members. This was an aggressive short project to be completed within 5 months.My responsibilities are:● Delivered quality solution on time within the timeline● Managed and participated in requirements and design with business stakeholders● Managed the technical team with defined tasks, which helped the project manager to project the milestone and complication of the tasks● Improved the delivery time by making sure the team was utilising the out-of-the-box functions without spending efforts and time to customise the application.● Simplified the bug tracking process by implemented issue tracking system with MS Access due to the lack of internet connection.● Improved the quality of the solution by introducing peer-to-peer review process to make sure the delivery was being crossed check by other team members● Planned and prioritized the activities for production deployment to utilise the designated time

Kuala Lumpur, Malaysia

Accenture is the leading consulting firm from US. I joined Accenture since I graduated from the university and had progressed my career from programme to System Analyst. I had been working in different multi million dollars of projects which were going through major transformation to improve customer support and process efficiency. I was trained to use Siebel CRM application, which was the selected for the project delivery.My involvements are:● Led the production support team to manage and fix the customer’s product issues by improving the customer’s confidence with the quality delivery and the well-explained of the cause and ways to fix the issues● Led the technical integration team to integrate Siebel CRM with the bank’s legacy systems● Designed a flexible and easy to maintain service to integrate with bank’s legacy systems through standard Web Service● Delivered tasks on time and assisted the other team member with the extra time● Developed different functional area with varies technical skills like Siebel Workflow, and eScript to meet the business requirements● Applied the best practice recommendation during the project development to minimise the performance impact