Stuart Zellman Email & Phone Number

 IT Product Owner for US Web / PL.com Participated in and coordinated cross-department collaboration to migrate our systems from Mercer Marsh McLennan to AMBA Partnered with the Marketing Team to lead end execute system wide rebranding efforts for our web products Implemented, and maintain a new instance of the Jira Cloud setup for our team Solicit.

 Served as a member of the Enhancement Review Committee to prioritize requests using an established framework of Business, IT, and Regulatory criteria Provided input and consultation interdepartmental and intradepartmental to ensure the entire organization had operational knowledge and base understanding of system wide changes and their impact on current.

 Served as Team Lead for the Support Desk managing the routing, escalation, resolution, trending, and documentation of daily support requests for three employees Designed, tested, implemented, and maintained a new instance of the SolarWinds Web Help Desk IT Ticketing Software Participated in the formal interview process to select new members of the.

 Performed a major network redesign including two LANs and a WAN between a local and remote business location using CISCO hardware which increased network efficiency and provided low-cost link fallback redundancy in the event of a T1 interruption  Migrated a physical server infrastructure to a virtual server solution utilizing VMware ESX 4.0 Managed the.

 Performed updates to our external company website and internal SharePoint website Performed the creation/deletion/updates of all user IDs in Active Directory and Exchange Instituted Active Directory Group Policy changes to ensure a universal and standard network environment with a specialization in performance optimization and security Installed.

 Responsible for 15,000 claims computers and $15,000.000 per year of IT expenditure as the application owner for the Mitchell International property damage suite of applications Served as the SME and Business Analyst for over ten property damage applications Used SDLC, SDM and formalized methodologies for project management Determined project members.

 Served as Team Lead for Call Center tier two support overseeing the assignment, completion and documentation of daily problem and work requests for ten employees Responsible for the coordination of team efforts on various projects including Call Center Windows 2000 rollout, Tech Refresh and internal customer moves Served as the primary technical.

 Created, designed and implemented a customer retention program consisting of actively keeping insurance policies in force Developed the appropriate training materials and review process for agent certification within the retention group Provided detailed progress reports to senior management tracking the progress of this new group Retained over.