Stuart Zellman Email & Phone Number

 IT Product Owner for US Web / PL.com Participated in and coordinated cross-department collaboration to migrate our systems from Mercer Marsh McLennan to AMBA Partnered with the Marketing Team to lead end execute system wide rebranding efforts for our web products Implemented, and maintain a new instance of the Jira Cloud setup for our team Solicit, translate, generate, and refine Requirements necessary to create conceptual and functional designs for new and enhanced systems in coordination with Business and IT Stakeholders Enter, update, maintain, and groom tickets in Jira to ensure all requirements are clearly defined and adhere to established protocols so they are ready to be prioritized into Sprints Perform quasi Scrum Master role ensuring ticket trajectory is achieved by coordinating developmental efforts, setting team and individual priorities, and removing impediments or roadblocks to the team’s progress, running daily standups and weekly developer meetings Request and establish Business and IT prioritization of tickets and projects to achieve BAU and Project Roadmap goals Generate and update the Project Roadmap for Business and IT project review Identify opportunities to utilize existing, enhanced, or new business or IT methods to streamline work processes Document existing processes, procedures, system documentation, and setup to ensure common knowledge and SOPs are available for the organization Generate and maintain the Sprint Build Schedule Serve as the IT liaison between the web and Velocity (VRC Insurance Systems) backend data repository, management, and workflow system Coordinate the efforts of outside vendors and internal resources for product issues or upgrades (VRC, Berkley Phoenix, KY Stratus Allocator, Cybersource, Outseer)

 Served as a member of the Enhancement Review Committee to prioritize requests using an established framework of Business, IT, and Regulatory criteria Provided input and consultation interdepartmental and intradepartmental to ensure the entire organization had operational knowledge and base understanding of system wide changes and their impact on current and future projects  Solicited, translated, generated, and refined Requirements necessary to create conceptual and functional designs for new and enhanced systems in coordination with Business and IT Stakeholders Entered, updated, and maintained Epics, Features, and User Stories in TFS / Jira using Agile SDLC methodologies and procedures Adhered to agreed upon project timelines and milestones to ensure that projects were delivered on time while engaging management if roadblocks or deviation was encountered  Facilitated all Project Meetings (including Kick Off, Weekly Stand Up, and adhoc) and generated all body of work documentation for timely and historical review Reviewed and provided feedback for Quality Assurance Test Plans to ensure all Use Cases and Requirements were accounted for and being adequately tested through functional and regression testing Consulted with management and fellow team members on an ongoing basis to ensure applicability of project attributes and goals  Managed, maintained, and executed User Acceptance Testing and Business Testing throughout the development process to achieve satisfaction of the delivered product and obtain Business Signoff Created IT Tech Demos and Product Showcases and presented them as necessary throughout development to ensure understanding and comprehension of the Project and allow for feedback outside the core group Supported system implementation through the generation of all required documentation, including Pre-Release and Release Questionnaires, User Manuals, Release Documentation, and FAQs

 Served as Team Lead for the Support Desk managing the routing, escalation, resolution, trending, and documentation of daily support requests for three employees Designed, tested, implemented, and maintained a new instance of the SolarWinds Web Help Desk IT Ticketing Software Participated in the formal interview process to select new members of the Client Services Support Desk Quickly gained technical expertise and understanding of a complex and diverse suite of applications used internally and externally to deliver the easyEnroll benefits enrollment platform

 Performed a major network redesign including two LANs and a WAN between a local and remote business location using CISCO hardware which increased network efficiency and provided low-cost link fallback redundancy in the event of a T1 interruption  Migrated a physical server infrastructure to a virtual server solution utilizing VMware ESX 4.0 Managed the design and coordinated the implementation of a hosted CISCO VoIP conversion from an existing NEC PBX system  Installed, configured, and maintained a suite of Barracuda Networks devices including Spam & Virus Firewall, Web Filter, and Message Archiver  Deployed a Western Digital NAS for VMware ESX vSphere backup using Quest (VizionCore) vRanger Pro  Deployed a Scale Computing SAN for VMware VMDK storage Installed a Digi AnywhereUSB network-attached USB hub to provide continued access to required USB devices for a DocSTAR Document Management System after virtualization of the DocSTAR server Installed a Quintum Tenor FoIP Gateway to support faxing through a FACSys Enterprise Fax System after virtualization of the FACSys server  Converted existing tape backup system to a disk based system using Symantec Backup Exec Converted existing desktop and server AV to a centrally managed Symantec Endpoint Protection solution Managed SecureComputing (McAfee) SnapGear VPN Gateway for remote access to network resources Established server room environmental (temperature and power) monitoring using AVTECH’s Room Alert 4E Implemented proactive network monitoring and asset management using Taro Software IsItUp and Spiceworks Configured and managed a wireless network to support wireless office connectivity Configured and managed Android, BlackBerry, iPhone, and iPads for remote Exchange email access  Integrated the server from a company acquisition into existing infrastructure Designed and implemented an optimized standard WINXP desktop image using nLite Built additional VMware servers as required

 Performed updates to our external company website and internal SharePoint website Performed the creation/deletion/updates of all user IDs in Active Directory and Exchange Instituted Active Directory Group Policy changes to ensure a universal and standard network environment with a specialization in performance optimization and security Installed software updates for a RS6000 IBM AIX AMS Sagitta server Administrated a mix of Windows Server 2003 and Windows Server 2000 servers which included 2 load balanced Citrix servers, domain controller, DHCP server, file/print server, Exchange Server 2003 Enterprise, DocSTAR, FACsys, and various application servers Ensured hotfix compliance and required software updates were completed by establishing a monthly maintenance window Audited and maintained corporate licensing compliance  Provided technical problem resolution to a staff of 40 employees Provided the day-to-day management and support of 50 desktop PCs, 4 physical servers, 10 virtual servers, and all network hardware/devices Performed PC/server hardware/software maintenance and upgrades as necessary

 Responsible for 15,000 claims computers and $15,000.000 per year of IT expenditure as the application owner for the Mitchell International property damage suite of applications Served as the SME and Business Analyst for over ten property damage applications Used SDLC, SDM and formalized methodologies for project management Determined project members, scope, budget, and quotes Established and adhered to agreed project milestones Utilized optimal implementation strategies for all software changes Coordinated and led the efforts of a diverse team of technical and non-technical personnel to achieve project goals, serving as technical liaison Translated business requirements and provided solutions based on vendor, technical and IT requirements and capabilities Partnered with business and vendor to elicit, define, validate and translate specifications for software implementation and functionality Developed detailed design, functional, technical, QA and vendor requirements for new products, or upgrades to existing deployments Synchronized the efforts of multiple technical groups to design, develop, test, elevate, and deploy electronic software distributions Performed unit testing to validate electronic software distribution integrity, behavior and intended functionality Created communication and training documentation for all software changes Performed root cause analysis on complex technical problems prior to and after deployment to the production environment Implemented short and long-term solutions to minimize impact of issues Created and communicated appropriate problem resolution and support documentation to internal support organizations Traveled as the SME to vendor presenting our problems and working on solutions Provided on-site support to business locations for software pilots Addressed long-term business strategies and goals by understanding near and far-term impact of integration decisions

 Served as Team Lead for Call Center tier two support overseeing the assignment, completion and documentation of daily problem and work requests for ten employees Responsible for the coordination of team efforts on various projects including Call Center Windows 2000 rollout, Tech Refresh and internal customer moves Served as the primary technical resource on large and small scale projects Provided technical support for over 10,000 workstations, servers, printers, and network in local and remote Call Center environments Increased efficiencies and reduced overhead through implementation of process improvements Established new policies, operational standards and procedures Served as application owner and SME for ten client applications Consulted with vendor(s) on design and implementation of software utilization to align with business objectives Responsible for analyzing IT and business requests to determine impact to customer base and to develop/execute rollout strategies

 Created, designed and implemented a customer retention program consisting of actively keeping insurance policies in force Developed the appropriate training materials and review process for agent certification within the retention group Provided detailed progress reports to senior management tracking the progress of this new group Retained over $1,000,000.00 of written premium within the first three months of operation The retention group is still a successful part of the company today