Simon Z. Email & Phone Number

San Francisco, Ca, Us

San Francisco, Ca, Us

SCALABLE SOLUTIONS: Revamped IT infrastructure within the first year, implementing scalable solutions that enhanced Identity and Access Management (Okta), endpoint management (JAMF), procurement processes, and cybersecurity measures.COST AVOIDANCE: Re-negotiated and consolidated the SaaS portfolio, achieving over $1 million+ in software savings for the company. Established a procurement process to manage SaaS purchases, renewals, implementations, and shadow IT.PROCESS IMPROVEMENTS: Revamped Customer Success organization metrics and SLA processes to enhance service levels, improve workload accuracy, and increase efficiency in customer support. This initiative led to a 20% improvement in response times for Customer Success Managers, resulting in higher customer retention rates.TECHNOLOGY DRIVEN REVENUE: Collaborated as a Business Partner with Sales leadership to streamline Deal Desk inefficiencies, reducing approval time from 2 weeks to 72 hours by implementing automation within Slack, Salesforce, and CPQ. This initiative accelerated sales closing times and contributed to improved revenue.SECURITY ROI: Presented and implemented security initiatives aimed at reducing phishing attacks and enhancing cybersecurity controls, including phishing campaigns and comprehensive security awareness training for all employees. These efforts resulted in a decrease in phishing scores from 28% to 3%, significantly lowering the potential cost of a breach.PRODUCTIVITY TIME: Streamlined processes and automated workflows including creating a procurement process saving 300+ hours annually; integrating Slack/JIRA workflows for Data, Product, and Sales teams to improve operational efficiency; automating employee lifecycle from hire to off-boarding; and automating HR requests via SlackBots to reduce duplicates and provide instant responses.DM me for more info about my role at Zumper.

New York, Us

Managing a global team of IT individuals delivering IT solutions to 250+ employees across four global offices. Own all IT domains (Infrastructure, business applications, networking, security, help desk, break/fix, audio-video, and managed services). Oversee development and implementation of an IT roadmap, including key prioritization on key systems and projects. Implemented a value-lead IT strategy, where focus was driven by ROI in headcount, security, and systems that resulted in zero outages, HA in all remote locations, and improved security posture throughout the organization. This strategy included an overhauled of the previous infrastructure to current standards using a cloud-first approach to reduce cost in headcount, maintenance downtime, and on-premise server management. This allowed IT to invest in automation, desktop standardization, machine learning security tools, updated wireless capabilities, cloud physical access, and modern audio video solutions.Key Accomplishments:Lead SOC2 compliance through improvements in IT policies, processes, and procedures. Managed & completed two office buildouts for our San Francisco HQ & Toronto sales office. Deployed a new global network stack, which resulted in improved office bandwidth by 4X, added high availability to all offices (ISP & hardware), and increased HW & SW security within our network stack. Refined the purchasing workflow by adding security layers to vet all software vendors by adding security surveys, reviews, and ensuring vendors meet strict SOC 2 compliance. Deployed full life cycle automation for onboarding & offboarding, including zero-touch Mac deployment via JAMF, and identity management via Bettercloud/Okta/Blissfully. Completely revamped our physical access solution by removing legacy on-prem badging system to a cloud-based system that works globally.

Mountain View, California, Us

Aurora works at the intersection of rigorous engineering and applied machine learning to address one of the most challenging, important, and interesting opportunities of our generation: transforming the way people and goods move.Founded by three of the world’s leaders of the self-driving vehicle industry, we design the software and hardware that will power the next revolution in transportation. We partner with others as we believe this allows us to move more quickly than any one company can move alone.

Redwood City, California, Us

• Manage, train, and lead the RWC team with career development, OKRs, and metrics • Hands on with day to day objectives that includes AV Lead, and Sr. IT Admin duties. • Managed the lifecycles for several companywide IT applications and programs. • Developed and own project methodology and governance standards and procedures. • Trained team to accelerate adoption of Agile delivery for IT projects. • Partners with other cross functional leaders/stake-holders to improve the effectiveness and efficiency of processes, programs, and infrastructure. • Developed metrics & analytics for IT Help Desk to improve SLA by 70% as a manager. • Maintain budget, track spending, and inventory, negotiated with third-party vendors. • Assisted in developing and enforcing IT security policies. • Manage end-point deployment, procedures, and policies (OSX/DEP/JAMF) (Windows/AirWatch)

Redwood City, California, Us

• Help mentor internal IT team as well as perform Senior IT Administrator duties • Provide daily support to end users including managing issue resolution and performing root cause analysis. • Work closely with internal business groups to understand requirements, and work with current or potential vendors to identify solutions support business needs. • Participate in vendor evaluation and selection; assist with contract terms, and licensing strategy.• Support IT Director by collecting information for budgeting, contract summaries, and cost comparisons.• Manage and coordinate new software releases, new documentation, and end user training.• Proactively track, identify and report savings opportunities for true ups, renewals, licensing, and additional services. • Project manager for rollout of Dropbox, Slack, Highfive, Meraki System Manager, Envoy, and Crashplan PROe Public Cloud.• Work with Director of IT in creating IT policies & procedures for internal wiki and SOC 2.• Day to day: AV Lead, Atlassian Admin, Google Apps (GAM), Casper, Maintenence of current network

Redwood City, California, Us

Our goal at Evernote is to help the world remember everything, communicate effectively and get things done. From saving thoughts and ideas to preserving experiences to working efficiently with others, Evernote’s collection of apps make it easy to stay organized and productive.• Providing on-site/off-site IT support & Hardware repair to Global employees.• Automated Mac OS X deployment and management via Deploy Studio and JAMF Casper• Administrating Adobe Creative Cloud, JAMF Casper, CrashPlan, Google Apps, Evernote Business, Office365, Dropbox, Slack, Meraki System Manager, Zendesk, DUO Mobile, and many other applications.• JAMF Casper Admin (Managing & testing policies, inventory management, imaging & deployment, and packaging)• New user creation, access management, and weekly new hire IT training and orientation.• AV Lead (Managed and configured AV systems for all hands, board meetings, hackathons, and etc)• Managing the Security System (Hirsch Velocity) including badging, security access, and camera system.• Worked with internal security team on setting up Mac OSX and Windows security policies, patches and procedures. Tools such as Filevault, Bitlocker, SSO, 2FA, Confer, and many others.• Creating automated scripts to address needs/maintenance of Mac machines for end-users via Casper & Apple Remote Desktop

South San Francisco, California, Us

Deskside Support Analyst | 2012 – Present• Provide L2 hardware & software support to 8000+ users @ Genentech HQ• Collaborate on group projects to improve IT processes and services • Assist in reimaging Windows and Mac computers using Casper and SCCM• Diagnose hardware/software issues using DiskWarrior, Onyx, and other software.• Rapid response for Severity 3 escalated tickets• Installed and setup software/hardware for new hires • Worked with L3 teams to identify and resolve new Enterprise issuesService Desk Analyst | 2011 – Present• Service Desk Peer Recognition Award for February 2012• Provide L1 global support for Genentech business applications and hardware• Platinum support (Executive Support) over phones & emails• Provide excellent phone, and email customer service by using technical and non-technical terms.• Escalate tickets to L2 & L3 support as needed, identifying potential company-wide issues and working with Extended Operations team for resolution• Collaborate with L2 & L3 teams to identify known issues and report call trends to entire L1 Team• Actively monitor the Service Desk queue to ensure tickets do not break SLA and assist team with overflow of Web Requests• Create new Knowledge Base Entries on issues unknown to the team, and continuously update old entries with current information• Help train new hires through shadow & reverse shadowing• Maintain Service Desk Metrics and averaged 4.94/5 customer satisfaction surveyIdentity and Access Management | 2011 • Accounts provisioning and de-provisioning for Genentech Technical application base on System Application Access Request form (SAARF) for 1000+ Roche users

Irvine, California, Us

- Managed top tier accounts exceeding $500K in monthly revenue in Asia and Europe such as: Western Digital, Honeywell, Flextronics, Xyratex UK, Kinpo Group, M&J Technologies, Sanmina, Plexus, and LSI.- Account managing responsibilities included product development, order processing, creating quotations, negotiations, quality assurance, customer retention, and persistent follow ups on projects & quotes.- Oversaw third-party sales reps & distributors in Asia, USA, and Europe such as: Synertek Components, Desner, Flair Electronics, Selectronix, Phoenix Components, and the Nets Group.- Worked cross-functionally within the company with engineers, purchasing, quality assurance, senior management, and logistics to ensure clients’ issues & inquires were responded to in a timely manner - Assisted in training and educating new inside sales teammates, distributors, and third-party sales representatives.- Directly worked with the President on 20+ new cable & connector assemblies by crossing competitor products for top tier accounts resulting in new sales worth over $4M.- Generated over $1.7M in record sales in March 2008 and consistently contributed $500K - $1M to the monthly department sales goal of $1.5M.

Carlsbad, Ca, Us

Responsible for developing and executing sales for one of the worlds largest fitness health chains. Managed, set sales goals, and developed ideas to generate new leads and sales.Other duties included supervisor sales associates, store operations, and fitness trainers. Help develop tools to effectively trained sales associate to be successful in a fast pace sales environment. Sales duties performed were:- Making 50-100 outbound calls to warm/cold leads.- Educating potential customers about the benefits of fitness and health to maximize sales opportunity. - Speaking with each customer with respect, courtesy, and integrity to provide the best customer service.- Closing sales from start to finish.- Reach or exceeded sales goals.- A top performer. Top 50 in sales in the nation.

- Responsible for developing & marketing high school and college events resulting in creating 20+ successful events. - Duties included researching venues, hiring contract workers, negotiating contracts, creating and leading marketing campaigns, and establishing relationships with musicians, venue owners, and celebrities. - Created marketing campaigns through billboard visuals, social media, flyers & posters, street promotions, and radio ads.- Managed and trained a promotion team of 20 interns to ensure each event was organized, efficient, and safe.- Built strategic sponsor partnerships with MTV, Interscope Records, Laguna Hills TV Show, and Heineken.- Focused on a specific demographic & market; a client base of 20,000+ was established.

Seattle, Washington, Us

Assisted in supervising a sales team of 10-15 people when management was not available and ensured productivity within the department. Helped meet departmental goals throughout employment with percent increases every month and tremendous increases during store sales.