IT Service Management professional skilled in Service Delivery, Continual Service Improvement, ITIL and ServiceNow.
-
It ManagerAldi DxHungary
-
It ConsultantAldi Dx Aug 2022 - PresentMülheim An Der Ruhr, North Rhine-Westphalia, GermanyLeading a project to implement Continual Service Improvement management within the organisation including ServiceNow Continual Improvement module, processes, trainings and managing external resources with 10+ FTE -
Continual It Service Improvement ManagerAldi Dx Jun 2019 - Aug 2022Pecs Metropolitan AreaResponsible for ensuring processes are optimized for more then 300 supported services. ITSM Expert - identifying ServiceNow developments to use all the capabilities of the tool and reduce effort. Developing reporting and CSAT to ensure constant performance measurement.
-
Cross-Functional LeadUnisys Feb 2019 - Jun 2019Hungary AreaLeading the Cross-Functional Tower of a project, managing Service Delivery Analytics, Change-, Major Incident-, Incident Life cycle-, Problem Management, Reporting and Security. Reporting to the Global Service Delivery Manager. -
Project Management Office AnalystUnisys Apr 2017 - Jan 2019Hamburg / Home BasedMember of the PMO, Action, Issue, Risk, Decision tracking, Sharepoint setup and maintenance. Status reports: Financial, ITSM, Project Milestones. Change tracking and CAB organisation.
-
Team LeadUnisys Apr 2016 - Mar 2017Pécs, Baranya, HungaryResponsible for 3 teams including performance monitoring, schedule changes and escalation handling. KPI and SLA monitoring, reporting and root cause analysis. Understanding and using ITIL methods in the operation of a Service Desk.
-
Service Desk Second Level It Customer SpecialistUnisys Jul 2015 - Apr 2016HungarySupporting Henkel and Umicore, Various software installations, Windows profile configuration and support for iOS and Windows Phones. Basic inventory registration and handling in BMC ITSM based ticketing system.
-
Service Desk AgentUnisys Oct 2013 - Jun 2015HungarySupported 3 different accounts, Windows 7 support with O365, SAP Frontend, Smartphone support, Active Directory and Microsoft Exchange consol usage. I was the member of the transition team for a new client with on-site shadowing and client visits in Germany.
-
InternshipTotalcar.Hu Jan 2013 - Mar 2013HungaryArticles, Photographing, interviews, news, test driving and front page updates
Szilveszter Éder Skills
Szilveszter Éder Education Details
-
Communication And Media Studies -
Berner VolkshochschuleGerman Language And Literature
Frequently Asked Questions about Szilveszter Éder
What company does Szilveszter Éder work for?
Szilveszter Éder works for Aldi Dx
What is Szilveszter Éder's role at the current company?
Szilveszter Éder's current role is IT Manager.
What schools did Szilveszter Éder attend?
Szilveszter Éder attended University Of Pécs, Berner Volkshochschule.
What skills is Szilveszter Éder known for?
Szilveszter Éder has skills like Microsoft Office, Sap, Windows 7, Active Directory Experience, German, English, Ios, Windows Phone, Blackberry, Android, Online Journalism, Active Directory.
Who are Szilveszter Éder's colleagues?
Szilveszter Éder's colleagues are William Janssen, Walter Drabik, Melanie Gorzny, Maciej Lazowski, Sabine Schneider, Stephanie Walter, Andrea Piatka.
Free Chrome Extension
Find emails, phones & company data instantly
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial