Responsible for ensuring the highest level of client experience at Jaguar - Land Rover Hungary.

Conduct full audit / create plan of loyalty / sales operations and an action plan followed through to achive maximum customer retention (increse renewal rate of program), acquisition of new members, achieve higher member satisfaction and incresed revenue for the company. Onging strategic consultancy for management on all aspects of the loyalty / sales program operation to achieve goals.Major projects include:- RAIN Group: sales training facilitator- Awasr Oman: recruit and sales train the telesales force of the leading fibernet provider in Oman- IHG hotel in Africa: strategic consultancy on all aspects of the launch of their new loyalty program- Russian luxury hotel, Moscow: strategic consultancy on all aspects of the launch of their new loyalty program as well as trained the new loyalty program manager- Jumeirah Hotels, 2016 Feb, Dubai: Conducted training sessions for the hotel group’s employees on all aspects of their new loyalty program- Allen Carr Hungary in 2016, Budapest: full strategic review of their current telesales operations and all processes to increase profitability

Regional director of luxury hotel loyalty program (through telesales) operations accross the EMEA region, for clients such as Hilton, Jumeirah, Meydan, InterContinental, JW Marriott and Sun International. Responsible for profitability (membership sales), smooth client relationships and guest/member satisfaction.

Telesales Loyalty Program Operations, HospitalityProvide training for new hire hotel loyalty program managers; provide coaching for underperforming managers; regional financial auditing; providing operational support for the EMEA + Asia regions; writing articles on telesales management, operations and training in weekly and monthly magazines; train in person and through webinar sessions; organize sales competitions; review telesales and operational procedures of business units; represent the company from a Learning & Development perspective.

Telesales Loyalty Program Operations, HospitalityResponsibilities: from recruitment and ongoing training and motivation of telesales staff, call-center management (10-30 people), identifying potential customers, developing sales and marketing strategy, developing and maintaining business relationships, managing key account relationships, increasing VIP guest usage of hotel facilities, marketing the hotel’s VIP membership, competitor-analysis, financial management, performance reporting right through to senior level hotel client liaison.Results: managed program results greatly increased in all regions regarding acquisition, retention and xsell activities.

Responsible for the sales activities of the 3 TeleSales Channels (inbound consumer call center, inbound business call center, proactive outbound call center) of TMH; closely works together with channel management to develop sales strategy and targets; closely works together with campaign management to optimize efficiency of marketing campaigns; responsible for TS channels to achieve targets (acquisition, Xsell, upsell, customer retention); leads the telesales Xsell projects on TMH side within Hungarian Telekom; motivates and sales-trains team leaders and sales reps; writes sales scripts. Within a year, multiplied the TS channels’ customer retention results and greatly increased their upsell (VAS) activity.