Szin Dee Chow Email & Phone Number

Selangor, Malaysia

Project Migration on Enterprise Datawarehouse (EDW) and Customer Risk Management System (CRMS)▪ Build data model for the following source systems to facilitate Head Office’s Users reporting purposes on daily / weekly / monthly /quarterly / half-yearly / yearly basis:✓ Credit Card (Merchant, Individual, Commercial)✓ Trade Finance✓ Hire Purchase✓ Deposit✓ Loan▪ Data extraction and data massaging based on URD’s requirement using SAS languages mainly using data steps method▪ Assist data migration on Hire Purchase system and converted from SQL language to SAS languages▪ Handling external third-party company project on data extraction together with internal PBB’s department (involving encryption method using Linux Command function and SFTP method in SAS programming)▪ Perform positive and negative testing on data quality▪ Set up profile access with SAS Library by using SAS Management Console for different data model▪ Automation of data model based on different reporting requirement’s frequency (daily / weekly / bi-weekly / monthly / quarterly / half-yearly / yearly / adhoc) by incorporating SAS Macro script▪ Job monitoring / standby to ensure immediate action / fixes are taken during job abends▪ Act as middleperson by liaising with SAS Vendors on system maintenance (renewal of license, issues highlighted by Head Office Users

Kuala Lumpur, Malaysia

Enhancement on In-house Customer Relationship Management (CRM) application▪ Add on new user profile and revise access matrix based on different designation▪ Preparation of Risk Management Unit (RMU) Papers on the concurrence▪ Preparation of User Requirement Details (URD) on the new functionalities▪ Liaise with User Acceptance Testing (UAT) Team from IT on the testing scopes and timeline▪ Perform UAT and test plan preparation▪ Presentation the test result to Internal System Auditor for verification purposeSystem Maintenance▪ Provide briefing to newly recruited sales personnel on the overview of CRM application▪ Resolve enquiries and assist business units / branches regarding on the CRM application through telecommunication / email▪ To maintain (Approve / Reject) CRM user ID application from Head Office / BranchesCampaign Management▪ Review and define selection criteria (i.e. targeted customers’ age group, account balances) for campaigns and roadshows▪ Discuss regularly with business units / branches on proposal and details of campaigns and roadshows▪ Prepare weekly / monthly campaign performance reports to assist business units / branches for monitoring purposes▪ Prepare quarterly performance reports for Management reviewNewly Set Up on Cross Selling Unit at Branches▪ Preparation of proposal papers for Management meetings on the followings:✓ Identify suitable candidates✓ Training and courses including slides for classroom / e-learning✓ Job description and Key Performance Indicator for candidates✓ Seating arrangement at the branch including PC and workstation set up✓ Campaign management and tele script for the candidate to facilitate work✓ Campaign Performance✓ User ID Application for the candidates