Syed Rahman Email & Phone Number

Bangalore Urban, Karnataka, India

Bangalore

• Function as a role of “Ambassador” & “Chief of Staff” for the executive team, buffering communication with other members of the strategic team.
• Identify the right mix of channel partners by geography thereby enabling the sales, marketing & functional teams to manage their business.
• Create and operate a Reporting System that allows for a timely flow of necessary data into the executive office from all relevant departments and direct reports.
• Site Leader for the Channels Support… Show more
• Site Leader for the Channels Support Functions at Bangalore & manage the Matrix Organization by monitoring performance and effective utilization of hiring budget with an objective of running smooth operations.
• Collaborate with partners, sales, products, services & support functions to define proper care of the partner & customer base.

Bangalore

• Responsible for overall Customer Billing & Invoicing Support Function including charter, role evolution, process workflows, key business and operations metrics.
• Build, Recruit, Train & Launch a new team of Billing Analysts to support global billing queries with a focused vision & charter with 24 X 5 support model.
• Define & built CSAT/NPS process, metrics, goals & initiative campaigns based on the feedback from customers.
• Increase efficiency by identifying and driving… Show more
• Increase efficiency by identifying and driving cross-functional processes of existing processes and systems across Order Processing, Invoicing, AR management and Cash Collection through system automation and process.
• Provide reporting/metrics to executive management on a monthly/quarterly basis. Show less

Bangalore

• Set up Customer Business Support & Account Management teams to support & manage ~ 3000 customers.
• Hiring, New Hire Training, Certification, Motivation & Mentorship to both English & non- English (French, German, Japanese) speaking hires on business processes.
• Run programs to help in increasing the efficiency by streamlining processes and build a robust Knowledge Management system.
• Pro-active analysis of the metrics tracked and providing analytical insights of the business to… Show more
• Pro-active analysis of the metrics tracked and providing analytical insights of the business to the respective Functional / Divisional Managers from time to time.
• Create reports and analyze data for patterns that indicate problems that need to be addressed or opportunities to investigate. Show less

Bangalore

• Business Development: Targeting existing clientele, corporate & prospects.
• Reporting: Sales Reports, Market Survey & Sales Forecasts.
• Technical Support: Providing online & onsite technical support to clients.

Education record

Bachelor Of Engineering (B.E.), Instrumentation Technology

P.U.C, P.C.M.B

I.C.S.E