Vitor Hugo Szortyka-Gomes Email & Phone Number

Malmö, Se

Copenhagen, Capital Region, Denmark

As a seasoned Customer Success Manager, I thrive on the intersection of technology, empathy, and business growth.My mission? To transform customers into raving fans through problem-solving, assessing continuous value and ROI, driving adoption and engaging strategically to develop customer relationships that promote retention, loyalty, and lifetime value - continuously monitoring and analyzing the usage of our services to drive expansion opportunities across new workflows and products, and handling daily operations to ensure clients’ quality expectations and SLAs are met and exceeded.Landing at Bigtincan, I was onboarded with a challenge: salvage two big accounts at serious risk of churn. Not only they've been turned around, but our partnership remains steady and growing to this day.Fast-forward three years and I now find myself entrusted with driving the success of our two largest accounts: Align Technology and Red Bull - as their main POC for their Sales Enablement and LMS platforms - alongside other high profile accounts such as Bayer and Jabra/GN, managing a multi-million ARR portfolio.During my tenure I have successfully lead the rollout and and onboarding of highly complex and customized solutions for large enterprise customers, working alongside my peers from Professional Services, Support and Engineering, and supporting Sales and Pre-Sales in closing new deals and growing our accounts - achieving high client satisfaction scores and a consistent portfolio growth.

Copenhagen, Capital Region, Denmark

As a results-driven Senior Project Manager, I've operated with a passion for orchestrating seamless digital Social Media-focused campaigns. My tenure has been marked by strategic leadership, meticulous resource and budget planning, and a relentless pursuit of excellence.🎯 𝗡𝗼𝘁𝗮𝗯𝗹𝗲 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀:𝗙𝗿𝗼𝗺 𝗥𝗲𝗱 𝘁𝗼 𝗚𝗿𝗲𝗲𝗻: Turned the agency's biggest account at the time from unprofitable to profitable within 3 months - by creating a lean, well-oiled, and budget-savvy machine producing content for 4 brands around-the-clock. The recipe: focus on project efficiency by optimizing and replicating internal processes, streamlining workflows and increasing productivity while spending less and reducing delivery times.𝗘𝗻𝗱-𝘁𝗼-𝗲𝗻𝗱 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗼𝗳 𝗮𝗻 𝗮𝘄𝗮𝗿𝗱-𝘄𝗶𝗻𝗻𝗶𝗻𝗴 𝗰𝗮𝗺𝗽𝗮𝗶𝗴𝗻: Planning and coordination of an award-winning animation piece for Novo Nordisk, from concept to execution - liaising with the internal creative team, the external animation studio, and the customer - successfully crossing the finish line with flair and, more importantly, helping kids with diabetes all around the world to live a better life.🔑 𝗞𝗲𝘆 𝗖𝗼𝗺𝗽𝗲𝘁𝗲𝗻𝗰𝗶𝗲𝘀:𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗩𝗶𝘀𝗶𝗼𝗻: I align project objectives with organizational goals, ensuring every campaign contributes to the bigger picture.𝗦𝘁𝗮𝗸𝗲𝗵𝗼𝗹𝗱𝗲𝗿 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗼𝗻: I thrive on building strong relationships with clients, creatives, and cross-functional teams.𝗥𝗶𝘀𝗸 𝗠𝗶𝘁𝗶𝗴𝗮𝘁𝗶𝗼𝗻: I anticipate roadblocks and proactively address them, keeping projects on track and within scope.𝗗𝗮𝘁𝗮-𝗗𝗿𝗶𝘃𝗲𝗻 𝗜𝗻𝘀𝗶𝗴𝗵𝘁𝘀: I leverage analytics to optimize performance and drive informed decision-making.📈 𝗙𝘂𝗻 𝗙𝗮𝗰𝘁: I’ve been known to create Gantt charts for family vacations. Because even a trip to Disneyland deserves a well-structured plan!

København Ø, Capital Region, Denmark

Cylindo is a SaaS organization on a mission to elevate furniture businesses by empowering their online and mobile channels through a ground-breaking platform that creates, manages, and distributes 3D content seamlessly across multiple channels - driving up conversion and ensuring ROI success to its customers. As a Project Manager, I've tackled end-to-end 3D-Visualization project rollouts, being the main liaison between stakeholders and the 3D Production & Development Team. Acting as a catalyst and facilitator, I was tasked with the entire communication flow, definition of the project scope, selection of optimal resources, creation of deployment plans, whilst flagging risks and removing obstacles during rollout - ensuring we meet client requirements, milestones and timelines with the highest quality and fewest iterations.

Barcelona, Spain

At Sweat Studio I had the opportunity to drive world-class creative output in animation, post and film - creating content for amazing brands such as Nissan, Volkswagen-Audi, Seat, Riot Games, The Davis Cup, LaCaixa, Mahou, Letgo USA, and international advertising agencies as McCann Worldgroup, TBWA, Ogilvy, J Walter Thompson, among others.Working closely with our clients, and leading a multidisciplinary team of directors, copywriters, graphic designers, and post & animation artists, I've helped to consolidate the studio's position in Barcelona's highly competitive creative scene - also bringing home a much-celebrated bronze ADG-FAD Laus Award in 2019, the most prestigious accolade in Spain's creative industry:https://www.adg-fad.org/ca/laus/projecte/letgo-featured-listingsAs part of Sweat since its inception as a co-founder, I also had the chance to go beyond creativity - getting directly involved with the studio's strategy and day-to-day decision making, building a growing customer base and expanding the studio's presence in international markets.

Barcelona Area, Spain

As Privalia's Chief Creative Officer I had the chance to develop and deliver impactful output across all touchpoints through a solid Design Ops and Image Production strategy developed on the pillars of quality, process standardization, consistency, productivity and efficient resource management. These pillars sustained the entire creative pipeline for:• Brand Consolidation• Global Corporate Identity• Advertising• Product Design / UI / UX• Marketing• Photography• Employer BrandingLeading and mentoring a 50+ team of Graphic Designers, UI Designers, Copywriters and Photographers across four countries to produce best-in-class output, we've conquered together some important accolades along the way:• Best Fashion and Apparel Store 2017 – Mexico - e-Commerce Awards• Website of the Year 2015 – Spain and Italy – Website del Año Awards• Best Mobile Commerce 2014 – Spain - e-Commerce Awards• Best Shopping Website 2013 – Spain – Website del Año Awards• Best Shopping Website 2012 – Spain – Website del Año AwardsThe global corporate identity and product design shaped back then can still be seen at www.privalia.com and in their iOS and Android apps.

Madrid Area, Spain

Responsible for the Broadcast ID elements for Canal+, Cuatro and 40TV. Creating, producing and animating intro sequences for News and TV Shows, bumpers, idents, lower-thirds, up next, ads, promos, and other channel identity elements. Pitching ideas and concepts to relevant stakeholders within the media group.

Porto Alegre Area, Brazil

Responsible for TVCOM's Self-Promos from concept to delivery, creatively showcasing the channel's upcoming shows and delivering a final product ready for broadcast, collaborating with different stakeholders along the way. Main tasks consisted of copywriting, producing, editing, and post-producing all Self-Promos - wearing multiple hats and delivering a finished product ready for broadcast.

Sapucaia Do Sul, Rio Grande Do Sul, Brazil

After being selected to - and completed - their trainee program I was offered a Junior Financial Analyst position responsible for analyzing and selecting which vendors where best fit for becoming part their equipment lease group - which was based on specific business metrics. It was a one-year stint that preceded my pursuit of a career in what became my true passion for the next 18 years: the creative industry.