Understand the company’s goals, strategic initiatives, and short-term improvement projects. Apply Hyphn’s technology vision including ERP SaaS (NetSuite), CRM, Procore construction management, ecommerce, VR, AI, security, and other functions. Gain knowledge about Hyphn’s business processes and technology assets to improve business flows. Develop plans for implementation and change in collaboration with leadership, employees, vendors, and customers. Create documentation, training, and support materials. Follow up with stakeholders to ensure success and provide support. Team with Hyphn’s IT Technician who provides infrastructure and endpoint functions.- An empathetic leader that puts people and culture at the heart of everything I do- Facilitate project management, milestone setting and business process mapping- Present the strategy, architecture and design of the proposed solution or changes which effectively addresses those requirements, company initiatives, company values, and Diversity, Equity and Inclusion (DEI).- Support workload balancing and project prioritization with Hyphn leadership and Hyphn partners- Talent management and development experience- Customize dashboards, reports, user experiences, user rights, to provide forward looking business intelligence- Provide ongoing support for our users, vendors, and customers as a team with our IT Technician.- Provide coaching, guidance and feedback to develop the skills of team members- Understands and amplifies Hyphn’s vision and mission, and our value proposition as company and IT team- Participate in training and self-development programs to continuously improve skills, industry knowledge and approach.

Business-critical role managing full project lifecycle of enhancement projects from defining user requirements to UAT, training and implementation and communicating with high-level stakeholders.• Manage continuous improvement initiatives with focus on DC Operations and 3PL partners while also interacting with retail merchandising, wholesale, Ecom and finance.• Propose and test integration enhancements and monitor platform for accuracy and dependability.

EYELEVEL, An InnerWorkings Company has been acquired by HH Global.Create ERP development and support strategy, act as Key User for Americas offices and division leader for global team in order to support core retail experience business. • Lead a team of ERP Specialists and Key Users in supporting, facilitating improvements, analyzing, and reporting all aspects of client development: business, production, finance and operations• Apply extensive user research and direction over 18 months to implement M3 ERP system; from initial workflow mapping, business and financial analysis, data preparation, physical inventory through data upload, end-user training, and go-live• Leverage design-thinking methodologies to produce communications, merge global knowledge, develop SOP’s and translate complex ERP ideas into end-user trainings• Analyze client business requirements to determine ERP structure and alignment of global processes; work with ERP Development team to produce and test technology solutions• Define access certification criteria and onboarded business end-users; currently onboarding all new business hires• Drove support for all four Americas offices in legacy ERP system through onboarding, training and helpdesk management

EYELEVEL, An InnerWorkings Company has been acquired by HH Global.Managed inventory of domestically and internationally produced retail fixtures. Developed inventory reporting criteria and ERP controls. Trained and supported all business teams on ERP processes.• Created inventory reporting criteria and controls resulting in improved client communication and inventory visibility • Guided successful corporate and client-initiated physical inventory audits • Improved and managed an online inventory/ordering portal for clients including The North Face, Columbia Sportswear and Nike• Minimized loss by establishing new benchmarks for inventory processing • Established obsolete inventory practices to minimize warehouse footprint

Coordinated business operations and compliance within assigned district. Monitored operational metrics to ensure improved performance and profitability. Provided training and leadership to general managers and staff.• Primary advisor to the Vice President of Operations regarding retail-level processes• Led the restructuring of national operations by redistributing procedures and responsibilities• Resolved training and reporting inconsistencies by creating a standardized operations manual• Instituted cross-training and replication methods to reduce logistical delays and financial losses• Trained managers on ERP system and SOP compliance• Managed daily activities and reporting including inventory control, product levels and G/L balancing• Directed physical inventories and audits of $10 million in inventory• Reduced overtime, minimized disruption and improved accuracy of physical inventories by implementing handheld barcode scanners• Advised managers regarding new hire orientation, training and development• Increased visibility by managing special marketing projects• Awarded Employee of the Month twice for developing business acumen within region

Managed overall operations, logistics, inventory and warehouse organization to support e-commerce and retail environments. Coordinated retail operations and reporting. Supervised improvement projects, facilities maintenance and vendor relations.• Progressively promoted in recognition of streamlined processes and improved efficiency of inventory control, facilities management and employee training• Established inventory controls and accountability methods in three locations, resulting in an average 85% decrease in loss• Managed a 66% growth in active inventory by controlling product placement and merchandising• Coordinated sales, accounting and purchasing teams regarding special purchases, including drop shipments, educational pricing, rental/demo equipment and service orders• Created a database to improve turnaround time and regulate growth of the service department• Managed a 300% increase in parcel shipments• Minimized risk by utilizing just-in-time inventory processes when applicable• Relocated the New York store in 2007, processing over $3 million in inventory including packing, tracking, receipt and configuration• Reduced spending by negotiating new supply and maintenance contracts• Successfully organized and opened a new store in Philadelphia in 2004