Sérgio Santos Email & Phone Number

Madrid, Community Of Madrid, Spain

Mission: Ensure that new SAP Extended Warehouse Management (EWM) customers and partners are properly equipped with the necessary tools for a successful implementation project.Responsibilities: - Onboarding Program Design & Implementation: Developed and implemented onboarding programs by defining relevant content, coordinating updates with key stakeholders, and aligning the program with product strategy. - Quarterly Webinars: Delivered webinars to introduce new customers and… Show more Mission: Ensure that new SAP Extended Warehouse Management (EWM) customers and partners are properly equipped with the necessary tools for a successful implementation project.Responsibilities: - Onboarding Program Design & Implementation: Developed and implemented onboarding programs by defining relevant content, coordinating updates with key stakeholders, and aligning the program with product strategy. - Quarterly Webinars: Delivered webinars to introduce new customers and partners to SAP terminology, project methodology, potential pitfalls, key project tasks, and communication channels with SAP. - Process Improvement: Continuously improved onboarding processes based on customer feedback and evolving organizational needs. - Mentoring: Guided junior colleagues through the onboarding process, providing knowledge sharing and constructive feedback on skill development to support their career growth. Show less

Madrid, Community Of Madrid, Spain

Lisbon, Portugal

Lisbon Area, Portugal

Lisbon Area, Portugal

Mission: Support the successful transition from SAP WM to SAP EWM for a major Angolan retailer by ensuring a comprehensive understanding of current processes and designing future warehouse operations.Responsibilities: - Supported the Senior Consultant in Discovery and Prepare workshops to gather detailed information on existing (AS-IS) processes. - Contributed to the design of future (TO-BE) processes in alignment with business goals. - Assisted in the creation of the… Show more Mission: Support the successful transition from SAP WM to SAP EWM for a major Angolan retailer by ensuring a comprehensive understanding of current processes and designing future warehouse operations.Responsibilities: - Supported the Senior Consultant in Discovery and Prepare workshops to gather detailed information on existing (AS-IS) processes. - Contributed to the design of future (TO-BE) processes in alignment with business goals. - Assisted in the creation of the Business Blueprint, conducting fit-gap analysis to address process improvements and customization needs. Show less

Lisbon Area, Portugal

Mission: Provide analytical support to the Sales Network, Key Account Manager, and Corporate Tender Centre to meet the operational needs of each client.Responsibilities: - Defined key assumptions, collected, and analyzed relevant data to assess operational requirements. - Analyzed and interpreted customer-provided data to tailor solutions. - Conducted flow analysis to identify the most efficient and cost-effective transportation methods. - Calculated necessary… Show more Mission: Provide analytical support to the Sales Network, Key Account Manager, and Corporate Tender Centre to meet the operational needs of each client.Responsibilities: - Defined key assumptions, collected, and analyzed relevant data to assess operational requirements. - Analyzed and interpreted customer-provided data to tailor solutions. - Conducted flow analysis to identify the most efficient and cost-effective transportation methods. - Calculated necessary resources for executing operations. - Utilized modeling tools to optimize operational processes. - Developed pricing models for Parcels, LTL (Less Than Truckload), and FTL (Full Truckload) based on cost modeling techniques. - Prepared detailed responses to RFx (Requests for Proposals, Quotations, and Information). Show less

Msc, Information Systems Management, 16 Out Of 20

Bsc, Logistics And Transportation Management, 15 Out Of 20