Enterprise Business System (EBS) Service Delivery Manager for Procurement, Production, Quality & Maintenance & HSE / Sustainability poolsAccomplishments* COST REDUCTION: Evolution workload follow-up aligned across the pools implemented- Slalom (CAP contract): No evolution invoiced in November for CAP and the workload is now correctly assigned to projects that are better forcasted- Delta (CGI contract): Evolution workload drastically reduced (by 50%) ==> 180keur cost reduction / year* SERVICE STABILISATION & BACKLOG REDUCTION through STRONGER RELATIONSHIPS with the Command Center and business- Incident backlog aging target: solved in less than 10 days reached- Work orders backlog aging target: solved in less than 60 days reached* CONTINUOUS SERVICE IMPROVEMENT champion for EBS platform: Since April I took on the role of EBS CSI champion. This allows me to identify global improvement plans across pools, services and platforms. This transversal role allows a stronger and sustainable relationship with more stakeholders. This role starts now to be deployed on other platforms, what demonstrates the added value and the ability to be a pioneer

Main achievements: - Rhodia integration to Solvay Gmail migration and adoption - Google Meet migration (rewarded) - M&A Cytec integration migration to Gmail (rewarded) - Google chat migration to new ChatRecurrent activities - Operate, deliver and manage Google services at global level (5 regions): incidents / changes / processes - Maintain the continuous relationship with the IS regional delivery teams (especially EMEA, DACH, South of Europe) - Ensure service continuity and guarantee the expected level of services: incidents / complain management / attend to region and site service reviews / meetings with RDM's, BRM's, GBU's... - Conduct the communication with the regions about the service - Ensure continuous improvement and quality; action plan definition & follow-up, KPI follow-up - Manage contracts, budget and follow KPI / SLA with providers. Conduct regular meeting on the service - Steer and contribute to projects, including Acquisitions & Divestituresdesign and build services on Google platform such as new capabilities and solutions - Contribute to global telecom teams hamonization (migration to AODocs, common communicaiton matrix, etc)

Paperless program aims to reduce paper and carbon impacts (Stop Office waste) 1/ Printers and printing reduction Main achievements in 2021(base 2020): 40% printer reduction reached WW, 30% printing reduction, 500 keur cost reduction2/ file server migration to the cloud (mainy Shared Drive)Main 2021 achievements: processes defined to migration data to the Cloud, 10 file servers migratedCollaboration topicOptimize application portfolio by use case analysis and migration to Saas solutions. Main achievement 2021: POC visio replacement by LucidChart

Cloud Connext est une association regroupant plus d'une trentaine de moyennes et grandes entreprises utilisatrices de Google Workspace. Elle a pour vocation le partage et l'échange autour des pratiques collaboratives et Cloud de Google.

Training & end user documentation support and process updates and development (GOmmunity)• Use case analysis, organization and WW budget management for Google workspace trainings.• Change management and communication plan for new features • Contribution to functional support• Champion network (local contacts) creation to accompany end users in they business usage of Google tools Google workspace new feature analysis • Printing services project : replacement of all Lexmark printers/Xerox by Ricoh (global project)

- European IT projects communication management. (W7-Office 2010 migration Roll-out) - Change management - Trainings (technicians and end users): training presentaitons improvement / development, partnership creation with local companies (Europewide). - User days: training module creation, multilingual conference animation (French, German, English, Spanish, Italian) - Communication plan: communication kit creation for Europe IT managers - Incident communication: process setting, crisis cell creation (eg: messaging incident) - Recommendations / good practices communication - Intranet website optimization, IS support Portal for trainings development - Team management

- Sourcing and Outsourcing- Peugeot Network creation - Price negotiation with providers and transporters - Transport management - Import conditions set-up - Logistics and administrative assistant management - Website optimization