Keywords:Leadership and management of 4 Sections within Customer Service and Administration (In total 100 employees and 4 Managers). Responsible for driving and implementing Strategy in area. Responsible for customer satisfaction and development of new selfservice products in order to reduce the amount of customer request. Part of several steering commitees

Responsible for managing internal and external stakeholders in relation to the deliveries from the sourcing partner using SLA, KPI. Also driving strategic, tactical and operational initiatives towards sourcing partner and customers.Responsible for deliveries coming from the Application Delivery and Support team as well as facilitating performance management and reporting to tactical and strategic fora’s. Establishing and heading a new offshore location. Ensuring that the outsourcing vendor's performance meets its contractual service-level commitments.

BrainsBusines is a regional industrial cluster initiative that brings together all major forces within the North Denmark ICT (IT) environment; including 150 ICT companies, the biggest ICT university in Denmark and regional political actors.BrainsBusiness is a unique platform for ICT innovation in North Denmark through the interaction of industry and university and the link to public authorities - a strong platform which does not have its equal other places in Europe.The overall aim of BrainsBusiness is to contribute to the North Denmark ICT cluster becoming recognised as one of the most attractive and competitive ICT clusters in Europe.The cluster consists of: Innovative, global and state-of-the-art ICT companies Denmark's largest ICT university, Aalborg University, home to world-class research Proactive and co-operative public authorities, among them the City of Aalborg and the North Denmark Region.

Business Line Director (Head of Business Area)Keywords: Responsible for Business area including: Profit-Loss, commercial issues, Customer satisfaction, development, Lean, continuous improvements, Change Management, customer deliveries, product, strategy, offshoring, projects, SLA .Contract and Key account responsible for internal outsourcing partner.Results: New product development for B-t-B market  Customer satisfaction (NPS) improved with 55%  EBITDA improved by 98%. Best economic performance in KMD Turnaround process done Integration of a new Business Line in area Program Manager:Overall responsible for Tranformation Program and Implementation of Managed Service in two Business Areas. contract, Offshoring partner, change management, Steering Group

Head of Business Area (Business Line Lead):Keywords: Responsible for the entire Business area including: Profit-Loss, commercial issues, Customer satisfaction, development, deliveries, product, strategy, offshoring, projects within the Business area, SLA, Business management and coaching of Team Leads in Legal Watch and Application Management .Contract and Key account responsible for internal outsourcing partner. Product Management Board and Product Management Proces Improvement across the area Administrative SoftwaresystemerHead of Sales in Business Unit:Responsible for Sales within the Business Unit across Payroll, Time and HR&Organization. People Management of Sales Specialist (Solution Managers). Sales optimazation, reporting, Sales strategyResults: Turnaround on cost by reducing 40%  Managed Service (offshore model) in 2 Business Units  EBITDA improvement compared to budget despite a lower revenue  Optimization of Sales Department with focus on sales governance, CRM and KPIs Satisfaction with solution, support and Net Promoter score (NPS) improved with 10-25%  Pricing og Value propositions education in the area  Organizational changes with focus on customers, deliverables and KPIs  Process optimizing in the area

Responsible for Product Management within 3 different areas - Payroll, HR and Time solutions. Keywords: Product Development, Budget, customer handling and escalations, concepts, people management, Handling and answering tenders, strategy, business development and business cases, prioritazion of development projects, managemt and board reporting.Contract and Key account responsible for internal outsourcing partner.Results: Development of the first Apps in KMD (brought to the costumers) Process optimization with focus on deliverables and the way we work Implementation of LEAN in the area Development of new products in cooperation with the customers

Head of department and responsible for Customer Service with frontend team and backoffice team, Account Management and Controlling.Results: Transformation to new owner (M&A) Takes over the responsibility of a new area and makes a new organization.  Process optimization and callcenter setup

People management, business and proces development, 1. level support line, callcenter strategy, sale

Product Management, Concept development, Sale, Project management, press, Business Cases, End-end

Product development, strategy to mobile postpaid consumer market, project development, business case

Cusotmer satisfaction surveys, internal communication,

customer satisfaction surveys, strategy, organizational development, proces development, project management

During my studies at Aalborg University

During my studies at Aalborg University