• Responsible for form module in IT system• Sparring and coaching of customers development of new functionality• Support, problem solving and testing• Flow analysis• Ensure increased system usage

(Temporary position regarding start-up of the business area)• Identification of external processes• Mapping and documenting processes• Facilitation of process workshops• Sparring and coaching of process owners to ensure optimization of processes• Ensure knowledge sharing of the documented processes Selected resultsComplete mapping and documentation of all external facing processes in the organization, which means that the collaboration and expectation balances with partners have significantly increased.

• Process optimization and documentation as well as workflow descriptions• Development of logistics systems and implementation of these• Secure process automation• Sparring and coaching of department staff• Develop and implement KPI and management tools• Implement merger-related conversions• Change management regarding new/optimized workflowsSelected results Developed and implemented Best Practice in the procurement function, which increased system support and utilization, and increased the professionalism of the suppliers. Furthermore, I have developed and implemented management tools (KPI measurements) for follow-up on performance, which increased 10-20%

• Optimize and Document Processes• Factory layout development• Project Coordinator for factory expansion in EnglandSelected resultsMapping and optimization of the planning process, which resulted in a reduction of the production set-up time of 3-8 hours.

• Optimization of product and information flows between VELUX and selected suppliers• process documentation• Schedule and facilitate workshops• Change management to ensure that new processes are implemented• Develop and implement leadership/management tools• Secure system supported processesSelected resultsI have developed a new logistics concept that reduces lead time on copper from 49 days to 3 days, while providing full system support for the processes in the concept.

• Responsible for purchasing, export and planning department

• Optimization of supplier cooperation as well as cooperation between internal factoriesSelected results I have converted logistics concepts of 80% of bill items from push to pull concept in 3 months. This transition was implemented without affecting production or deteriorating relationships with suppliers.

• Global primary responsibility and Coordinator of the disposition of focus components

• Sales• Purchasing and disposal• Inventory customization, logistics optimization and maintenanceSelected resultsOptimization of inventory composition and reorder points, resulting in a reduction in inventory at DKK. 4 mill.

• Sales and customer service via telephone• Personnel management, motivation and development of individuals as well as teams• Resource planning and management, process implementation and optimization• Ensure effective knowledge sharing, as well as goal attainment by team/departmentSelected resultsI have completed the practical implementation of a new organization regarding telephone sales, including the development of knowledge sharing tools for 3 teams. This was accomplished without adversely affecting response time and customer satisfaction.

• Preparation and sale of service and maintenance contracts• Personnel management, motivation and development of individuals as well as teams• Responsible for building service/maintenance function• Resource planning, procedure-, process implementation and optimization• Responsible for implementation of new service system (IT)• Responsible for customer satisfaction in the service area.Selected resultsI was responsible for the creation and implementation of a support function in three levels, which resulted in a significant improvement in customer satisfaction.