• Deploy software installations and upgrades through the use of the SCCM to a network of over 25,000 users• Edit and build MSI packages and batch files to push with SCCM• Troubleshoot and Repair WMI and SCCM client issues • Build and edit SCCM and SQL queries and reports based upon a variety of criteria.• Write programs, utilities, and scripts to automate and modify configurations, files, installs, programs and settings• Document and train others on scripting, SMS / SCCM, packages, programs, advertisements, queries and reporting• Determines the feasibility of implementing new technologies with current environments. Recommends changes in work processes to improve efficiency. • Plans, coordinates, and implement application installs, policy compliance, software, hardware and operating system updates• Provide technical assistance and instruction to users and other IT specialists• Reviews proposed technical solutions and identifies technical concerns or issues prior to applying updates or programs• Serves as senior IT systems administration consultant, providing an authoritative resource to other IT specialists and management through IT Forums, documentation, conference calls, and small group training• SDC (Standard Desktop Computer) point of contact for WPAFB. Responsible for the upgrade of 25,000+ computers to Windows 7. Used SCCM to deploy the Operating System upgrade to ensure it was successfully completed on time• Managed and coordinated a small group SDC Deployment team to schedule and respond to issues immediately.• Host a bi-weekly Telecom providing updates and information related to SDC and providing a forum for other base organizations to bring up and have SDC issues addressed• Present SDC and SMS information to groups of users, IT Specialists, and management including instructions, expectations, results, policy and consequences• Remedy security vulnerabilities through the use of Powershell, C#, AutoIT, and SCCM

• Deploy software installations and upgrades through the use of the System Center Configuration Management Console to a network of over 25,000 users• Edit and build MSI packages and batch files to push with SCCM• Troubleshoot WMI and SMS / SCCM client issues • Build and edit queries and reports based upon a variety of criteria. ( for example: machine names, software titles, file names, file version, file dates)• Write programs and scripts to automate and modify installs of programs and files• Document and train others on scripting, SMS / SCCM, packages, advertisements, queries and reporting• Determines the feasibility of implementing new technologies with current environments. Recommends changes in work processes to improve efficiency. Created approved Process Improvement - SystemData Utility • Plans, coordinates, and implement application installs, policy compliance, software, hardware and operating system updates• Provide technical assistance and instruction to users and other IT specialists• Reviews proposed technical solutions and identifies technical concerns or issues prior to applying updates or programs• Serves as senior IT systems administration consultant, providing an authoritative resource to other IT specialist and management through IT Forums, documentation, conference calls, and small group training

• Deploy software installations and upgrades through the use of the System Center Configuration Management Console to specific users over a network of over 25,000 users• Edit and build MSI packages and batch files to push with SCCM• Write programs and scripts to automate and modify installs of programs and files• Troubleshoot WMI and SCCM client issues• Provide technical support, maintenance, and upgrades to customers ensuring proper functional use of equipment and programs in order to avoid interruptions to IT services• Plans, coordinates, and implement application installs, policy compliance, software, hardware and operating system updates• Document and train others on scripting, SMS / SCCM, packages, advertisements, queries and reporting• Establish and maintain database of problem resolutions, tests, techniques, and procedures to facilitate future problem resolutions efficiently

• Manage and execute PC upgrades, support, and diagnostics to over 500 users in 5 Locations and to Sales Representatives nationwide through phone, Proxy, and Heat ticket database• Provide technical support, maintenance, and upgrades to customers ensuring proper functional use of equipment and programs in order to avoid interruptions to IT services• Research and Resolve all IT issues for hardware, software, OS, peripherals and network• Assist in management of Windows 2000 & 2003 server environment• Assist in management of Cisco Routers and Switches• Create and maintain Access and SQL databases to track and manage corporate budgets and IT inventory• Reviews proposed technical solutions and identifies technical concerns or issues prior to acquisition efforts• Manage Ghost Imaging Server and create standard corporate images• Manage Sentinel Label server which houses labels for Dell, HP, IBM, and Rittal production lines• Manage and execute rollout of new PC’s to existing users over a 4 year plan• Part of team that deployed new Cisco VOIP phone system and installed new Data Center which resulted in an annual savings of over 60K.• Oversee and manage ID badge access for new proximity security system with ADT software• Create and designed ID badges and labels with Codesoft Software• Create standard PC installation procedures and helped write corporate policies• Manage Wireless PC and printer rollout using Lantronix and Cisco equipment• Respond to issues by analyzing problems, providing solutions, and recommending actions necessary to avoid future problems such as updating, replacing, or modifying existing technology• Maintain records and Heat Ticket database with test info, tips and procedures applied to establish activities for future use in problem resolution• Network cabling

• Part of team that converted over 1500 users to Windows XP from Windows NT, Windows 95, and Windows 98 - project was facilitated on time and under budget• This process involved data migration and recovery, configuring laptops and desktops, second level onsite and phone support of converted users, travel to and from locations across the US

• Transferred client data from Netware 4 server to Netware 6 server • Managed the discovery of data ownership and restructured to new company standards• Created users, established rights, and file structure on the new servers; removed client rights and files from old servers• Resolved any client issues involved with the process; rewrote user logon scripts and drive mappings