Military Veteran with attention to detail. Have packed over 3,000 parachutes with no malfunctions. After serving my country for 4 years, I spent almost 5 years working at i3 Broadband as a Locator, Drop burial technician, Call Center Tech Support, and Call Center Billing Specialist. During my tenure as a Call Center Billing Specialist I Managed a low income program for customers to help with billing expenses with the company. Explained and sent bills to the customers in a timely manner. Adjusted and rebilled, residential and commercial customers based on promotions offered or contracts made. Personally trained several new agents will maintaining regular daily duties. Skilled in Customer Service, Billing, Microsoft 365, Teamwork, and Multi-Tasking. Focused on Maintaining good and long lasting relationships with customers and co-workers. I use my problem-solving skills to find creative ways to solve complex issues. Experienced with Tech support, Front Desk work, and customer support across multiple channels.