 Room Assigning for VIP’s, Special Request, Preferences, Family, Groups, Online Check-In. Ordering Amenities for VIP, VVIP, CIP, special occasions, repeated guest. room type. Ensure Advance payments received either for individual or group is posted prior to guest arrival. Prepare the connecting rooms, extra bed, baby cot, monitor dirty rooms, arrival blocked room to be ready, Departure and Queue room to follow up. Checking arrival and departure Routing Instructions. Checking LPO’s are correct for arrivals, in-house and departures. Ensuring that all billing comments is brief & understandable. Checking the Profile quality, Registration Card / Tablet Check-In, Update alert for when email is not obtained, Payment, Rate and Market Segment. Prepares group rooming list, Welcome letters, Scan passport, preparing room key.  Planning and Coordination activities and remove administration task from the front desk. Supervising, preparing duty roster, conducting training, preparing performance certification of Concierge, Doormen’s, Valet parking, Telephone operator, Front desk agent. Completes Credit Check, follow up payment, check high Balance, Action Traces, Preparing the TD report, Completing payment links. Completes Housekeeping Discrepancy Report. Monitoring and updating Item Inventory. Communicates to the sales team - Credit Facility – Ensures that Sales Team must have the credit application processed and approved prior to guest arrival. Handling complaints of guest and taking necessary action.  Conducting courtesy call and guest interviews.

 Maintain a high level of team member’s welfare and employee satisfaction.Responsible for overall procedure and standards of service at the airport desk and coordinate all transport arrangement of all guest ensuring their welcome will become a memorable and expectation exceeding experience. Maintain a high level of team member’s welfare and employee satisfaction. Coach all new employees and develop existing employees to ensure that the maximum performance and growth is obtained. Ensure that all accounting auditing practices are in line with company practices and governmental requirements.  Monitor all airport desk employees to ensure guest receive prompt service, warm attention and personal recognition. Deal with any guest issues that arise and feedback any concerns to the respective hotel’s front office manager. Maintain appropriate standards of conduct, dress, hygiene, uniform appearance and posture of section employees. Ensure that Rotana rewards membership are promoted and sold regularly in order to meet our targets. Operate in safe and environmentally friendly way to protect guests and employee’s health and safety, as well as protect and conserve the environment. Comply with the hotel environmental, health and safety policies and procedures. Monitor day to day operation, prepare staff monthly salary payroll, prepare staff duty roaster, prepare sales and production reports, Implementing Standard of performance, conducting training for staff, Monitoring cost at the counter, conducting yearly staff appraisal, Implementing Key Job Objective to staff, preparing midyear plan and development plan for staff.

 Maintain effective communication with all related departments to ensure a smooth service delivery.  Extend personal service and attention to all Guests and VIP guests. Maintain an up to date knowledge of the hotel and local services, supply information and respond to guest queries and promote inter hotel sales and in-house facilities.  Maintain and update guest history profiles through the opera guest profile system. Making courtesy calls, conducting guest interviews and handling guest complaints in an efficient way. Inspecting daily guest rooms and communicate with food & Beverage for room treatments. Establishes, promotes and maintains good public relations and enhances sales for the hotel at every opportunity.  Conducting training and supervising the front office departments.

 Communicating through cross-cultural relationships, conducting show around of the Hotel to guest in-house and walk in guest, having a complete knowledge of the Hotel including the geographical layout, Hotel functions, Special events, hotel activities, hotel promotions and taking care of VIP on arrival and in house, Update guest History profile and preferences. Handling Administrative duties in co-operation with Guest Relation Manager. To Pre check all the arrival rooms and ensure that all rooms are ready for check in.  To Meet and greet all arrivals and escort all guest to the room and suite by giving them a brief introduction about the facilities in the hotel.  Making courtesy calls and courtesy visits to in house guests and ensure that all guest comments and complaints are attended, and reporting is carried out and recorded.  Prepare welcome letters, departure letters and Amenities to all guests. Preparing Monthly Staff payroll.  Training new Guest Relation Officers in the daily task. Handling Pre arrival emails and preparing the staff duty roaster.

 Planning and achieving of sales targets on a monthly basis. Visual presentations of Merchandise in order to increase sales as these are in the “impulsive purchase” category. Analyzing sales reports in order to know the business trend and take corrective action. Merchandising stock requirements with buyer in charge. Taking care of customer complaints and suggestions before and after sales.

 Prepare for the preflight briefing to discuss flight details, weather and service. Prepare flight safety check. Ensuring that cabin area is clean as per the standards and that food & Beverages and other supplies are on board and checking if sufficient stock is available. Welcome passengers on board, checking their ticket and direct them to their seats. Inform passengers about the aircraft safety procedure, emergency procedure, demonstrates the proper use of seat belt, oxygen masks, flotation devices.  Assisting passengers with their hand luggage that it is securely stored. Announcing on behalf of the pilot and answer questions during the flight. Deliver in flight refreshments. Selling duty free products and collecting the payment accordingly. Respond to any inflight emergencies by providing necessary assistance to passengers. Prepare fight report (First aid, incident, sale, passengers feedback,