- **User Research Initiatives**: Spearheaded comprehensive user research involving over 150 participants in the quality assurance sector. Employed diverse primary research methods, including surveys, interviews, and focus groups.- **Process Optimization**: Identified critical pain points and inefficiencies within existing workflows. Led design and implementation of a new tech architecture projected to enhance efficiency by an average of 30% for three key user personas.- **Data Analysis**: Conducted a thorough Build/Leverage Analysis and successfully presented an bridge plan to Leadership expected to save $36M.- **Strategic Leadership**: Directed vision and strategy sessions with cross-functional leaders from Business, Technology, and Compliance. Developed and executed a strategic roadmap to integrate generative AI and Machine Learning technologies, driving a significant evolution in the $1B quality assurance work stream for Walmart.

***Achievements***- Initiated a SaaS Workforce Management product with an increase of 20% NPS in 6 months, decreased $2M in labour cost and prevented $1M compliance penalty per year- Scaled an internal product to external SMB companies with a revenue projection of $10M***Responsibilities***- **Product Strategy and Execution**: Developed the product roadmap and product requirements for a Workforce Management product which saves ~$3M operation costs.- **User Integration and Satisfaction**: Integrated the new Workforce Management product for ~10,000 users and achieved a 20% satisfaction increase in six months post-launch.- **Cross-Functional Collaboration**: Led a scrum team to collaborate with cross-functional leaders and prioritize features for a SaaS platform, decreasing operation costs by 18%.

- Improved Apple Online Retail Store UI and procedure for a better user experience by actively collecting user feedback and submitting bugs.- Tested Apple Online Retail Store UI before launching to actual users. - Conduct cross-function investigation before preparing a total solution for customers.- Led conversations with customers to provide top 20% sales performance, 100% service close rate and over 85% customer satisfaction score.

Prepare class with the professor, provide necessary training and instruction, distribute class work based on roster, monitor and provide support to students, and generate student performance evaluation reports.