Timothy Heller Email & Phone Number

Middleton, Wisconsin, United States

- Worked on-site at the world HQ supporting VIP users including multiple company vice presidents and high level managers.- Set up and maintained users’ desk phones and Jabber softphones in Cisco Unified Communications Manager (CUCM) and Cisco Unity Connection Administration.- Created documentation and supported rapid changing policies in response to Covid.

Madison, Wisconsin, United States

- Responsible for deploying all necessary hardware, including phones, monitors, and computers for ten locations.- Assisted the information security team by reimaging compromised endpoints.- Provided support to over 4,000 customers, end users, and executives by deploying software packages and configurations through SCCM.- Acted as the subject matter expert.

De Forest, Wisconsin, United States

- Supported end users and business critical functions by utilizing Landesk to deploy software and required updates.- Maintained the departmental budget for purchasing phones, computers, and other equipment.- Responsible for the installation and configuration of all enterprise hardware.- Built, tested, and deployed a dynamic Office 365 installation package.

Madison, Wisconsin Area

- Hardware troubleshooting, equipment ordering, and processing of product returns or repairs both for internal and external customers- Interactions and ticket creation for a broad spectrum of departments ranging from project management to architect time management and dispatch of field technicians- Strong and diverse customer base ranging from IT.

Madison, Wisconsin Area

- Exposed to multiple Citrix environments, authentication methods including two factor RSA logins, and a variety of user management software- Provided training experience and resources for newer representatives- Empathized with customers while delivering leading product knowledge and resolutions

Greater Milwaukee Area

- Replaced desktops, laptops, and thin clients as necessary for a Windows XP upgrade to windows 7 for a major hospital network with over 1000 pc's, imaging them with a snapshot taken previously- Familiarized with Bitlocker and TPM encryption technologies, as well as physical security measures in a hospital network setting- Exposed to multiple customer.