• Complete numerous spreadsheets given by upper management.• Assistant to Team Lead as an Account Specialist with specific assignments and training new employees.• Responsible for approving and posting payments for accounts.• Investigate accounts from hospitals for new patients.• Confirm insurance coverage with insurance carriers and send bills and medical records for payment.• Communicate with patients on a daily basis to verify injury details and/or follow up on insurance claim information.• Efficient with Netsuite Software• Update hospital system (Meditech, Optimum, nThrive, Paragon, EPIC, SSI, Adventist) with proper information obtained through investigation process.•Requesting and billing Implant Invoices and uploading UB04's when needed.• Responsible for obtaining and attaching medical records as required• Ensure claims are billed timely and without error.• Assist in special billing projects as requested by manager.• Review EOB/EOR's that are obtained by insurance carriers.• Communicating on a regular basis with hospital management regarding escalated issues/situations.• Provide weekly reports to upper management and hospital management regarding accounts paid and closed.• Handle all AR/Collection calls to insurance carriers for payments on patient accounts.

Ability to analyze and interpret detailed property and casualty insurance policy information provided through an intensive training course.✓ Knowledge of understanding insurance coverage, policies and procedures.✓ Completed training modules in order to enhance insurance base knowledge and customer service skills.✓ Handle a large volume of calls in a collaborative team setting while maintaining quality work production and professionalism.✓ Proficient in typing and data entry to gather and document loss information.✓ Communicating with customers and associates over the telephone, mobile app, click-to-chat and internet reporting.✓ Ability to communicate clearly, professionally and empathetically.✓ Critical competencies include, but are not limited to: customer focus, communication (oral and written), attention to detail, quality, computer skills and adaptability.

Earned recognition for listening and communication skills, politeness and problem solving.✓ Completed intense training to learn ways to enhance healthcare professional experience with satisfaction.✓ Recorded claim status of healthcare members and assisted healthcare Providers with member benefit policies✓ Handled a high rate of inbound calls consistently that involve multitasking and demonstrate accurate healthcare policy guidelines✓ Approached Provider concerns with maturity to dissolve problematic issues regarding member benefits and healthcare claim information.✓ Enrolled Federal Employees in benefit programs which fit their needs.

Create in-store and window displays to enhance store appeal and attract customers. • Work closely with the management and marketing team to increase sales.• Replenished floor stock and processed shipments to ensure product availability. • Delivering weekly floor moves, window installations and signage setups.• Rotating products from the back stock to shelf and display locations.• Managed cashiering activities in areas of purchasing, returns and exchanges.• Responsible for fulfillment to customers in store, over the phone, and via mail/emailorders. • Recognized several times as Employee of the Month.• Recognized several times as one of departments top sales performer.

Completed voluntary customer service training to learn ways to enhance customer satisfaction.✓ Trained new employees how to take and organize orders in an extremely fast paced environment.✓ Able to manage a shift while providing quality service and seeking employee needs.✓ Demonstrated the highest possible standards of customer service and support.✓ Approached customer concerns with maturity to dissolve problematic issues.✓ Earned recognition for listening and communication skills, politeness and problem solving.