T. Joseph Russo Email and Phone Number

Within the role, I oversee business development and program operations - focused on Information Management Solutions, Robotic Process Automation Programs, Enterprise-wide process design and rollout, and Case Management solutions and strategies to all vertical markets for the KMBS Intelligent Information Management (IIM) team. Using dynamic, scalable, and market leading software platforms, KMBS IIM is able to solve the Digital Transformation needs of our clients, while aligning to their near and long term objectives. Our customer centric approach allows us to adapt to the unique challenges of each solution, while creating a simplified strategy for ongoing success. Regardless of whether automation and cost reduction, revenue generation, security and compliance, modernized application use, or better consumer engagement is driving our clients needs, we're able to solve these challenges under a flexible and scalable deployment strategy.

RRD Marketing Solutions is an analytics-driven database marketing and customer engagement agency. We leverage data management, analytic consulting, automated marketing, interactive services, and direct marketing execution to improve marketing ROI for clients.I proudly represent our digital services team working on the most advanced enterprise marketing platforms, including Adobe Campaign & Salesforce Marketing Cloud. Our services team provides account implementations, data integration, training & support, production & design, and full-service campaign management.

I am an Account Manager at Hyland Software focused on assisting our commercial customers improve their business processes. I strive to provide objective, professional, personalized, and comprehensive advice to our customers and present each with sound advice for them to build and maintain comprehensive solutions that meet their unique needs in a clear and understandable way. It is my responsibility to help my clients make the most of their OnBase assets, become better stewards of the environment by eliminating paper and reducing transportation costs associated with their processes. I am dedicated to helping each of my clients improve their efficiency, eliminate non-value-add activities, reduce cycle-times, improve productivity and reduce costs. If your organization is contemplating the following please reach out to me to help facilitate an introduction to what I can personally provide for you: • Elimination of paper from processes• Improved process efficiency (eliminate walks, hand-offs and wait times)• Consistent processes (improved process controls, reporting, and accountability)• Improved corporate governance, compliance, and disaster recovery• Better customer service and satisfaction• Reduction in operating costs (printing, photocopying, mailing, courier services, physical storage)

- Provide operational support to 10 Account Managers including Salesforce reporting, customer and competitive research, and sales operations activities- Plan and coordinate team trainings and customer events- Provide customer assistance when dedicated Account Manager is unavailable

Main point of contact for sales process and product knowledge of networking, telephony, and communications products for a family owned distributor Avaya, LifeSize, ADTRAN, Digium, Spectralink, Plantronics and Extreme Networks, sales certified