• Direct, manage, review, train and mentor technical team members on the design and development best practices.• Provide subject matter expertise pertaining to design, development, and implementation within the ServiceNow platform. • Define solutions across the platform that aligns to out of the box capabilities• Determine how best to leverage tools and techniques involving infrastructure as scripting, configuration management, automated testing, and other DevOps techniques to improve delivery quality, speed, and experience.• Lead/Manage the development team.• Driving continual service improvement through the establishment of best practices, reusable assets, and refinement of the implementation processes.• Responsible for managing ongoing systems operations and continuous improvement efforts.• Maintain knowledge and understanding of the latest ServiceNow features and product offerings.• Lead design review sessions.• Proactively identify potential issues and work through resolution with internal and external stakeholders.• Provide technical guidance and serve as an escalation point for the extended ServiceNow team.• Ensures initiatives are aligned with business capabilities and prioritized appropriately. Oversee and review deliverables from internal and external project teams.

• Implements architecture guidelines for technology infrastructure and application development• Manages ServiceNow Team consisting of Implementation Specialists/Developers, Architects, and QA.• Assessing the systems architecture currently in place and working with technical staff to recommend solutions to improve it.• Building and integrating information systems to meet the company’s needs.• Assessing the business impact that certain technical choices have.• Account for possible project challenges on constraints including, risks, time, resources, and scope• Create business process flows, use cases, user stories, and test cases.• Analyzing the current business and technology environments to detect deficiencies and recommends solutions for the improved uses of information technology• Builds business case for other teams in the organization to utilize the platform for additional features outside the IT Service Management processes• ServiceNow – Administration and Development • ServiceNow – Discover, design, and implement solutions leveraging current and new ServiceNow features that align with enterprise strategy and roadmap• ServiceNow – Customizing and developing for the ServiceNow Platform using JavaScript, CSS, HTML, and Other Web-Based scripting• ServiceNow –Identify regular maintenance plan for ServiceNow assets and client's ServiceNow installation• ServiceNow – Overseeing and Setting standards for the ServiceNow instance governance related to best practices for defining configurations • Reviews all changes to the platform at a design level initially and then at the code level as part of the Change control process to ensure standards have been followed for development and any adverse impact for production move is avoided• Good understanding of SFDC functionality with an emphasis on CPQ related objects in the Sales cloud

• ServiceNow Administration & Development - Perform system and application configuration and management• Works directly with IT Management to align Salesforce with IT organization strategy• Designed and developed and analytical data structures.• Ensure detailed physical design of data structures and database compiles with enterprise standards, guidelines, procedures, and processes.• Create physical database structures based on the physical design for development, test, and production environments.• Coordinate with systems engineers to configure servers for DBMS product installation and database creation.• Install, configure, and maintain DBMS product software on database and application servers.• Assist in the consultation with application development teams on DBMS product technical issues and techniques.• Implement monitoring procedures to maximize the availability and performance of the database while meeting defined SLA's.• Investigate, troubleshoot, and resolve database problems.Communicate the required downtime with the application development teams and systems engineers to implement approved changes.• Identify, define and implement database backup/recovery and security strategies

• Gather, interpret and analyze business requirements and use cases, develop concepts/mock-ups via iterative practices, and design reporting solutions• Perform data integration, write efficient SQL Queries, and develop/deploy reporting solutions that apply data visualization standards and best practices, and meets quality standards by performing unit testing• Create documentation and technical specifications for reporting solutions, develop procedures/standard work, support readiness/training activities to end users• Perform routine maintenance support, and troubleshoot reported issues as well as determine root causes, and implement counter measures• Execute performance-tuning to achieve optimal performance• Oversee and validates integration of source data into the target environment• Creating Integration Service packages (SSIS) to automate ETL processes• Writing and creating data processing/control scripts and stored procedures; ensuring the quality of the data• Administration and Development of Sage SalesLogix and Sage MAS500

• Helped solve diverse program problems with in-depth analysis.• Analyzed program data to provide input for key decision making and strategic planning.• Validated results and performed quality assurance to assess accuracy of data.• Gathered, documented and modeled data to assess business trends.• Evaluated current processes to develop improvement plans.• Collected, organized and modeled data using.

• Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.• Collaborated with business unit team members to design new applications system to enhance client requirements • Interfaced with cross-functional team of business analysts, developers and technical support professionals to determine comprehensive list of requirement specifications for new applications.• Conducted regression testing, analyzed results and submitted observations to development team.• Installed and configured software applications and tested solutions for effectiveness.• Gathered data on integration issues and vulnerabilities and reported all findings, including improvement recommendations.