Certificate in Global Business Leadership with nearly 17 years of IT experience in Resource Management, Operation Management, PMO, Recruitments and Vendor Management, Workforce planning execution and involved in General HR activities.Currently working as Operations Manager for HCL Tech and am responsible for handling Infra and Apps account for project health report of the account. Responsible for tracking operational efficiency, execution, revenue and profit leakages. Also to analyze the resourcing needs as per MSA and monitoring program health, Business continuity planning and execution, Risk and Compliance, Internal Audits, Contract compliance audits and customer visits.Also worked as Unit Resource Manager for BFSI domain, customers like CISCO, GE, and Franklin Templeton and my responsibilities are as follows.Handling the business waits, mapping them to the right projects with right skills (fulfillment), re-skilling, training, tracking the resources, disciplinary action, tracking the revenue leakages, onsite and offshore relocations, workstation allocation, inventory of workstations, laptops, external recruitment if required (by conducting Recruitment Drives), sending reports to Operations integrator and AIC of the Unit.Considered as one of the Champions in the Resource Management Group for giving ideas to reduce the Business wait across the organization and implemented one of the unique idea for effective utilization of resources.Handling Vendor selection for manpower requirements & Billing process.Sharing the requirements to the vendors, negotiating with the vendors on rates.Manage end to end RMG functions for the organization. Understand Demand and Supply chain and plan to meet all business requirements without loss and with minimum delay.Additional responsibility for Loading factor, Bench Size reduction and Utilization improvements.Organizing trainings, re-skilling and identifying the rare skills and creating the pool of resources to match the demandGenerating the Demand and Supply reports every fortnight and sending the same to Operations Integrator and AIC to further come up with the progress of the unitHaving worked extensively for Six plus years in various fields of administration have expertise in formulating letters, drafts, and circulars and can communicate with different people at various levels. Also have hands on experience in handling International Customers.Has a proactive approach and Quickly adaptable to new work environment and has ability to prioritize tasks and maintains a positive attitude.