Thanatphong Mangdindam Email & Phone Number

Dublin, County Dublin, Ireland

OutlineTest and identify defects for different projects. Provide possible solutions to improve the quality of the game. Support and advise a team of 7 on daily routine.Key Responsibilities• Test each project assigned to identify localisation and functional bugs.• Review language components (e.g. Text & Audio files) before integration.• Identify and detail defects in a clear and concise manner using the designated bug tracking database.• Complete regression/verification testing daily.Key Achievements60 issues identified and reported monthly on average

Dublin, Ireland

OutlineWorking to prevent and minimise fraudulent activities posed within the client’s e-commerce platform by analysing the available information in the timely manner. Identify key indicators and potential trends of fraud in a specific market.Key Responsibilities• Analyse and identify the user behaviours, trends, and data available at time.• Take appropriate action on each case, escalate the complex case to relevant department.• Following the guideline and procedure to maintain the accuracy and consistency.• Provide an insight information and feedback of a specific market to improve accuracy and possible new trends.• Plan, organise and promote weekly engagement activities for members across project to participate.• Host weekly activity for team members and keep track of the result and feedback for improvement.Key Achievements• Achieve above 90% quality on a regular basis.• Member of Engagement Committee• Won April Rockstars Awards: Accenture Advocate

County Dublin, Ireland

OutlineHandling on-demand translation via phone calls and meetings (e.g. medical and legal matters). Processing and rendering information quickly between Thai and English speakers.Key Responsibilities• Provide and conduct translation promptly in a professional manner.• Accurately maintain the terminology, intended meaning, cultural sensitivity of a translation. • Work under own initiative and self-discipline, uphold a professional demeanour of a meeting, phone call.Key Achievements • Assisted a client through medical treatment meetings during and after the process.• Provided a pleasant service and gained the highest level of satisfaction from parties involved. • Received repeated requests from clients to provide translation services.

County Dublin, Ireland

OutlineProvided quality assurance testing on different game projects to maintain the quality, accuracy and consistency. Ensured projects’ local edition remains in context and is consistent throughout. Used tools such as SharePoint, Confluence, Nexus, CMS, etc.Key Responsibilities• Liaised with team members, leads, project managers to collaborate on a specific task. • Tested, identified, diagnosed, reported localised and functional bugs of the projects. Provided proper solutions relating to language, functional, user interface and compliance issues. • Created and monitored issues using project management tool (JIRA) and completed regression testing. • Ensured the consistency, accuracy of information across different sources/platforms/databases. Key Achievements • Took ownership of additional tasks (e.g., creating a daily report and test guide, coaching new team members).• Game credit: Ghost of Tsushima

Bangkok Metropolitan Area, Thailand

OutlineProvided customer support in an investment broker (FX market). Assisted and resolved technical, account, and investment enquiries from clients. Responded to enquiries in a specified timeframe with professional manner. Experienced with CRM, EMS tools.Key Responsibilities• Assisted with client enquiries via email, Live Chat, phone call in a fast-paced workload within a specified timeframe to the highest quality.• Responded and approved a newly opened trading account based on the validation, KYC procedures. • Resolved a technical enquiry by spotting and extracting the core problem based on the information given.• Liaised with managers, relevant departments with regards to an ongoing issue awaiting to be resolved. Key Achievements • Gathered feedback and trends from clients to flag and develop the improvement plan (e.g., created FAQ templates for team members to reduce the time spent in responding to clients). • Hit the daily KPIs, in relation to the task assigned (approx. 80 emails, 60 live chats, 50 phone calls).• Took ownership of complex tasks when team members needed help and coached new staffs.

Bangkok Metropolitan Area, Thailand

OutlineEngaged in online marketing and sales via social media of a men’s fashion garment (“era-won” brand). Responded to customer enquiries in relation to product details and to increase sales.Key Responsibilities• Provided inbound sales, product information and promotion to increase and meet with the monthly sales target.• Monitored inventory and arranged product delivery via post.• Developed marketing, pricing strategies, and marketing content through social media.Key Achievements• Developed the packing approach to reduce the preparation time of product delivery.• Conducted a research paper focused on factors affecting customer purchasing intention.

Master Of Science - Msc, Strategic Management (Innovation), 2.1

• Key modules: Project Management, Business Analytics, Organisational Management, Strategy and Leadership, Innovation Management.

Bachelor Of Business Administration (Hons), International Marketing, 3.26

• Key modules: Production and Operation Management, CRM, International Retailing, Economics, Business Finance, Product and Pricing.