• Coordinate pricing scenarios and strategies with Business Development and UPS Strategic Accounts.• Gather data from Business Development, Carrier Relations, and UPS Strategic Accounts for input into the cost models.• Work closely with Carrier Relations and Rail Procurement to ensure line haul model costs are accurate and reflect current market conditions.• Work closely with Finance & Accounting to verify that models are in alignment with profitability targets.• Work closely with Director of Business Development and Business Development Managers to develop, review, and analyze sales proposals and presentations to ensure proposed operating plan meet’s clients needs.• Develop Quarterly and Semi Annual Business review analysis and proposals as required. • Develop a repeatable business process for quarter-to-quarter and year-to-year tracking and data comparisons for the reports.

• Met or exceeded assigned targets and quotas (including multiple business line revenue quotas, as appropriate)• Managed account penetration to expand presence of ReCall business lines with existing customers• Developed customized client reports utilizing Excel• Managed routine projects while balancing the workload for the team.• Projected coordination- planning, implementing and managing activities to accomplish specific organizational objectives• Maintained newly activated accounts including contract renewals as well as performed accounts payable and receivable functions.

• Oversaw Customer Care operations • Ensuring on time delivery and retrieval of confidential documents • Analyze root cause of service failures• Perform and supervise weekly performance reviews and meetings• Perform in-depth research and follow-up in response to customer inquiries, complaints and requests