• Responded to user inquiries and issues via phone, email, and a designated tracking tool.• Monitored production environment stability by engaging with Infrastructure/Vendor teams to maintain and monitor applications and systems, while meeting availability targets.• Provided effective day-to-day support, accurately identified, and resolved issues and provided solutions consistent with objectives and client requirements.• Ensured timely notification and escalation of possible issues/problems, options, and recommendations for prompt resolution.• Engaged with windows server team to setup FTP, SFTP for file transfer exchange between internal business and clients.• Monitor batch process and verify Feedhub for extracts transfer from vendor to CIBC and then to internal groups for regulatory reporting.

• Monitored production environment stability by engaging with Infrastructure teams to maintain and monitor applications and systems, while meeting availability targets.• Supported Batch processes via Autosys and other scheduling mechanisms. Organized system infrastructure documentation and operating procedures, strengthening controls, and enhancing overall performance.• Researched, analyzed, and supported the development and implementation of new and/or revised policies, procedures, and standards.• Collaborated with business teams to develop business case, RFI, RFP and engaged with vendors to resolve the same.• Provided effective day-to-day support, accurately identified, and resolved issues and provided solutions consistent with objectives and client requirements.• Raised application tickets (Jira) with vendor and ensured timely follow-ups based on ticket priority and have them closed.• Handled application and incident management for outages.• Crafted DR plans for in house applications, reviewed them with IT infrastructure team and participated in Disaster and business recovery testing.

• Assist with troubleshooting and issue resolution relating to current applications, aiding the development.• Engaged with developers and IT infrastructure team to provide seamless activity and process integration, recognizing system interdependencies.• Managed and coordinated hot fix releases, addressed application, cross-capability, and cross-release issues.• Coordination of work activities involving TI, Data Centre, DBA s, Local and Global Technology teams.• Reviewed deployment, and integration of all application requirements like functional, security, integration, performance, quality, and operations.• Crafted documents and maintained knowledge of technology components, applications, clients/customers and business services.• Provide support to the business during day-to-day activities and ad-hoc requests.• Engaged with the QA Team and created test plans, test objectives and test cases and assisted in functional testing, integration testing, performance testing and UAT.• Created dashboards, reports with various visualizations based on business requirements.• Engaged with windows server team to setup FTP, SFTP for file transfer exchange between internal business and clients.