Employment HistoryO2 - Capita Customer Service, Manchester November 2022 – January 2023● Conflict Resolution: Resolving disputes and conflicts between customers. Finding solutions for problems ● Tech Savviness: Familiarity with customer service software and tools. Ability to navigate and use various communication channels.● Sales Skills (in certain roles): Upselling or cross-selling products or services. Identifying opportunities to enhance customer value and In-depth understanding of the company's products or services, Keeping up-to-date with changes in offerings● Data Entry: Accurate and efficient entry of customer information. Maintaining organized and up-todate records● Customer Retention: Building rapport with customers to encourage repeat business. Implementing strategies to enhance customer loyalty● Exercised patience, empathy and problem-solving skills : Understanding and relating to customers' feelings. Demonstrating empathy in challenging situations. Analysing issues and finding solutions whilst thinking on my feet to address customer concernsThe Lowry Theatre & Indeed Flex Agency, Manchester April 2018 – December 2022Waiter● Prioritising tasks efficiently. Managing multiple customer inquiries simultaneously● Room and table set up and derig : weddings , conferences , presentations, Occasions. Ranging from 50 to 300 people.● Cleaned and maintained a tidy shop floor and front of house environment.● Showed enthusiasm, professionalism and went above and beyond to support customers’ needs and answer queries.● Customer Service: Providing excellent service to guests, Attending to customer needs and inquiries, Ensuring a positive dining experience● Communication Skills: Clear communication with customers and colleagues, Listening attentively to customer orders and preferences, Communicating effectively with kitchen staff● Multitasking: Juggling multiple tables and tasks. Managing orders, serving, and handling payments simultaneously. Prioritising tasks in a fast-paced environment● Teamwork: Collaborating with kitchen and other waitstaff. Communicating efficiently to ensure smooth service. Assisting colleagues during busy periods● Stress Management: Remaining calm under pressure. Handling demanding situations with composure, effectively managing stress during busy shifts.● Attention to Detail: Accurate order taking and delivery. Paying attention to customer preferences and special requests. Checking orders for accuracy before serving.