· Identifying specific business opportunities· Creating automated processes resulting in capacity savings· Influencing stakeholders to support business projects· Testing business processes and recommending improvements· Collecting and analyzing data for potential business expansion· Writing software requirements / user stories per program directives· Managing team responsible for 2nd level application/hardware support· Leading projects and coordinating with voice… Show more · Identifying specific business opportunities· Creating automated processes resulting in capacity savings· Influencing stakeholders to support business projects· Testing business processes and recommending improvements· Collecting and analyzing data for potential business expansion· Writing software requirements / user stories per program directives· Managing team responsible for 2nd level application/hardware support· Leading projects and coordinating with voice engineering, provisioning, and flight teams· Provide project status reporting to senior managers & program directors· Managing team responsible for technology deliverables for VOIP telephony program rollout· Monitoring scheduled porting operations and first day of business follow up for agencies· Review and assess quality control data· Developed training plans for Care Team resources· Writing software requirements / user stories per program directives Show less

· Resolve or escalate trouble tickets within a timely manner· Experience with Service Now and HP Service Manager ticketing systems· Monitor and respond quickly and effectively to requests received from users· Provided remote support for 20-30 calls per day· Provided support for MS Office Suite; MS Office 365· Install, test, and configure new workstations, peripheral equipment, and software· Troubleshooting applications, network printer setups· Assign users and… Show more · Resolve or escalate trouble tickets within a timely manner· Experience with Service Now and HP Service Manager ticketing systems· Monitor and respond quickly and effectively to requests received from users· Provided remote support for 20-30 calls per day· Provided support for MS Office Suite; MS Office 365· Install, test, and configure new workstations, peripheral equipment, and software· Troubleshooting applications, network printer setups· Assign users and computers to proper groups in Active Directory (resetting passwords, adding/deleting users)· Modify configurations, utilities, software default settings, for workstations· Manage PC setup and deployment for new employees using standard hardware, images, and software Show less

· Selling residential lawn care services to new and existing customers both in-person and by phone· Communicate through telemarketing and outside sales during the peak selling season· Travel to residential areas to make sales door-to-door

· Helpdesk, spare parts orders/sourcing using K3 ERP system· Coordinate and support service-calls for global customer base.· Manage scheduling, invoicing Americas/European customers for work orders / calibrations.· Project management - coordinate software roll outs, training, instrument installations and upgrades.· Issue UKAS/ISO calibration certificates, maintain customer database.· Target new customers for potential annual calibration scheduling.