Tools Used: Service Now, IBISS, Konect• Prepare work order tasks (WOT) to field partners detailing Copper, Fiber and Civil work via ticket work engagement in Service Key• Ensure correct schedule of rate (SOR) is used for creating WOT• Execute WOT request from field supervisor, engineer and constructions manager• Assign work to Constrictions Partners/Contractors.• Coordinate internal resources and third parties/vendors for the flawless execution of projects• Ensure that all projects are delivered on-time, within scope and within budget• Developing project requirements and engage all relevant stakeholders • Ensure resource availability and allocation and Reporting • Develop a detailed project plan to track progress and reporting • Use appropriate verification techniques to manage changes in project scope, schedule and costs• Report and escalate to management as needed• Manage the relationship with the client and all stakeholders• Perform risk management to minimize project risks• Establish and maintain relationships with third parties/vendors• Create and maintain comprehensive project documentation

• Coordinate internal resources and third parties/vendors for the flawless execution of projects• Ensure that all projects are delivered on-time, within scope and within budget• Developing project requirements and engage all relevant stakeholders • Ensure resource availability and allocation and Reporting • Develop a detailed project plan to track progress and reporting • Use appropriate verification techniques to manage changes in project scope, schedule and costs• Report and escalate to management as needed• Manage the relationship with the client and all stakeholders• Perform risk management to minimize project risks• Establish and maintain relationships with third parties/vendors• Create and maintain comprehensive project documentation• Assigned as Optus resource to manage the Optus deliverables to support the deployment of newRNCs/BSCs, BSC decommissioning and card upgrades• Responsible in raising and tracking engineering orders• Managed the Optus internal teams for their deliverable and liaised with Transmission Engineering and Provisioning, RAN Switch, Core Engineering and Operations• Raised Permit To Work orders and coordinated with Field Operations for installation, integration and testing activities• Responsible in progress monitoring of deployment and decommissioning activities• Managed the Telecom Implementation of new BTS installations and TRX upgrades aligned with the project schedule• Managed project resources and contractors for planning and scheduling site installations and integrations• Liaised with Logistics for equipment ordering and deliveries, Optus Transmission Engineering and provisioning to ensure transmission is ready prior to integration activities and performance monitoring after the integration• Acted as a single point of contact for all technical and project implementation• Responsible for progress tracking and updated Huawei and Optus project management tools

Engineering Order/Helix• Reconcile required cell data with MNIS and manage from Optus cell data team.• Raise Engineering Order for New BS Provisioning and Decommissioning in Helix.• Follow-up the tasks as per Helix.• Generate EO status report daily.HP Service Manager/PTW• Raise Permission To Work (PTW) using HP Service Manager to work on Optus network.• Liaise with Optus Planned Events Team and Approvers regarding PTWs.• Generate PTWs status report daily.SDR• Create new site data record in SDR system with site status.• Update site status according to requirements in SDR and MNIS for Optus sites.Equipments order• Equipments order and manage in Meercat system for Optus project.

Ad-hoc project work.

Project: Department of Attorney General and Justice – IT Infrastructure refreshment rollout
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― Establish working relationships with stakeholders (Lenovo and Department of Attorney General & Justice)
― Facilitate recruitment and training of new engineers, with the aim of continuous workforce development
― Effectively manage schedule and user acceptance test to complete projects on time
― Generate and update technical documents as well as high level reports
― Administer timesheet approval, billing, and asset management, also attend monthly meetings

Project: David Jones POS refreshment rollout
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― Managed project execution to ensure adherence to budget, schedule, and scope
― Developed project plans including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing
― Performed resource management, timesheet approval, site specific reporting, and preparation of RUN Sheet for onsite technicians

Lead surveillance team for Airtel project Ensure SLA for internal & external customer Strictly maintain network monitoring & escalation matrix in 24x7 Ensure to meet internal & external NOC KPI Follow up & escalate network performance analysis Feedback internal & external management queries Create incidental analytical report Always looking for network operation excellence Create & always update operational manual Always try to earn customer trust & satisfaction Weekly & Monthly TT analysis report

To maintain a consistently high quality of service by providing fault management and surveillance of wireless network elements and support infrastructure.Operates and performs analyses on the outputs Network Management System (NMS) or Element Management System (EMS) for the assigned network.Issues and tracks trouble tickets for routine, priority and emergency maintenance.Initiate escalation procedures requiring O&M management.Monitor the network for service degradation, service interruptions, alarm reporting, system outage, call processing loss, creating TT as need for tracking and referrals to second tier maintenance as required.Co-ordinates and provides technical consultation to the field maintenance engineers.Maintain schedules of network outage for the performance of preventive maintenance activities.Monitors wireless site environmental alarms. Dispatch maintenance technicians for corrective action during & after normal business hours.To demonstrate a high degree of resourcefulness in resolving issues and works with the minimum of supervision.Works in the NOC performing surveillance of all network components within the assigned scope of work. Troubleshoot and maintain wireless telephony system equipment using accumulated knowledge to perform analysis of the events presented and taking action for the most efficient restoration of the networks functionality.Provide a Single Point of Contact (SPOC) for all information about the current operation of the network and the status of all work assigned or referred through the NOC.Directly interacts with the Network Elements for coming and control of the network, using experience and judgment to plan and accomplish assigned tasks.

-Plan, develop, organize, operation and evaluate the record management division of the organization a part of management.-Record management and data management of the commercial division, business support, sourcing, supply chain, procurement and logistics. -Conduct data assessments and propose improvement input methods of data record management system.-Conduct data audits and analysis of data.-People management, plan and execute the reorganization of the operations of the department as needed.-Develop strategies and annual work plan, ensure execution of plans in accordance with the company goals and objectives by the recorded data base.-Introducing online ERP system and report generation. -Better control of costs. -Reduced costs – labour, material, overheads. -Increase production and productivity. -Improvement of conditions, which involve an element of excessive fatigue.

-Assist in Updating client database.-Assist in reporting & reconciliation for Department.-Assist Key Account Managers in Daily Sales operation.