T Ross Email and Phone Number

• Core leadership role affecting corporate messaging infrastructure, with primary responsibility for design, maintenance, and expansion through partnering with Microsoft, Symantec, Computer Associates, Actiance and Globalnet.• Provide team leadership and project management for corporate messaging including, archiving, compliance, mobility and instant messaging platforms and services.• Manage global messaging archiving and compliance infrastructure consisting over 600 servers with a daily ingestion over 7 million electronic communications. Repository consists over 10 billion electronic communication repository occupying over 500 TB of capacity. • Manage risk with electronic communications for the relevant federal (SEC) and industry (FINRA) regulations.• Achieved significant staff cost saving and delivered on-time implementations by augmenting staff with contractors. Ensure critical uptime and effective project planning, product implementation and scheduling.• Lead a team of 12 global engineers providing design, deployment, implementation, and sustain stability with the corporate messaging environment.• Multi-faceted performer with significant technology experience, as well as expertise in cross-functional processes improvements to integrate organizational change with business strategies, improvements and upgrades.• Skilled system engineer adept in system architecture, planning, design, implementation, configuration, maintenance and project delivery.• Proactively identify functional areas of improvements for requirements coverage, contribute to resolve system deficiencies, and improve process and operational documentation.• Coordinate situations from change management requests and implementation schedules while working with line of businesses to keep the infrastructure operational 99.99% reducing any productivity impact to deliverables.

• Managed Help Desk service center while supervising hardware and software deployments, support calls, policies, procedures and customer service satisfaction. • Spearheaded a Lotus Domino organizational rename project, which was completed under budget and ahead of schedule by two months.• Researched and implemented Blackberry wireless email system for Senior Management causing an increase of productivity by 15%.• Implemented, through a cross-functional team, a wireless software application to external sales force and senior management teams which produce sales reporting including rep, branch and firm while providing calendar, activities, history and profiles.• Reduced bottom line costs by $500K in hardware renewal contracts and negotiations.• Coordinated and directed all phases of project-based efforts while managing, motivating and leading all members of the respective teams.• Developed, implemented and led innovative training programs that strengthen knowledge of Notes applications and functions while decreasing Help Desk support calls.• Recognized for outstanding quality of customer service with numerous acknowledgements from Senior Management and personal commendation from customers.