As the Customer Experience Manager at Bluebeam, I am entrusted with the vital responsibility of nurturing the relationship between our groundbreaking software solutions and our cherished users. My role revolves around the meticulous management and expansion of our Early Access program, Bluebeam Labs, ensuring a seamless journey for all participants. I serve as the conduit between our customers and internal teams, diligently gathering and synthesizing feedback encompassing suggestions, defects, and commendations. Timely communication of actionable insights to our product, design, and engineering departments drives continual enhancement in our offerings. Collaborating closely with our Quality Assurance team, I assist in feedback analysis, guiding further testing endeavors to uphold the utmost standards of reliability and performance. Additionally, I empower our support team by providing insights for the creation of comprehensive help documentation and training materials. Hand in hand with our Marketing department, I amplify the impact of well-received features through strategic campaign highlights. Leading various testing phases and acting as a staunch customer advocate across all Bluebeam teams, I ensure that customer perspectives are integrated into every facet of our development process, fostering stronger relationships and delivering unparalleled value to our users. Join me in revolutionizing the future of construction technology with Bluebeam, where passion for enhancing customer experiences and driving innovation is paramount.

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Spearheaded comprehensive new client onboarding strategies, orchestrating seamless platform training initiatives to ensure swift user adoption and proficient utilization.Proficiently managed Custom Integration and API Support as part of Tier 2 Support services, facilitating smooth and efficient integration processes to enhance platform functionality and user experience.Provided invaluable Sales Support by delivering technical demonstrations and leveraging industry expertise to showcase product capabilities, thereby influencing prospective clients and fostering sales growth within the tech sector.

Managed end-to-end beta test operations encompassing comprehensive test management services, project recruitment, and adept community administration For a variety of Tech Companies including Snap, Inc., iRobot, Roku, WB Discovery, and Yamaha..Oversaw the complete beta test lifecycle, ensuring seamless execution and coordination. Proficiently recruited suitable candidates for beta projects while skillfully administering community engagement, fostering collaboration, and driving user participation throughout the testing phase.

Directed and coordinated Beta Test project management and community engagement initiatives within the software and tech industry. Orchestrated comprehensive strategies for beta test projects, overseeing project lifecycles, stakeholder engagement, and seamless execution. Proficiently managed community interactions, fostering collaboration, and driving user participation to maximize feedback collection and product improvement.Led Customer Validation efforts, facilitating feedback reporting and in-depth analysis to extract valuable insights. Employed analytical tools and methodologies to interpret customer feedback, generating actionable reports for product enhancement and development roadmap alignment.

I am currently the manager of Bluebeam's Customer Validation (Beta) Program. This includes the leading recruitment efforts and driving engagement of beta participants. System administration of our Centercode beta portal. Coordinating test planning between several groups of internal stakeholders from our Product, Engineering, Marketing, Sales, and Support teams. And providing detailed analysis and reporting of both quantitative and qualitative feedback collected during beta evaluations. Additionally I am engaged in research and test planning of key client and customer workflows to ensure that Bluebeam's products are being tested to perform as they are expected to in the field.

Database Administrator for the IT Services development team. Administrated a multi-server MS SQL database cluster consisting of four environments: DEV, SQA, UAT, and Production consisting of nearly 30 unique applications and data warehousing tools. Responsible for back-up policy and procedure as well as monitoring daily system health and performance. SQL Query optimization. Scheduled task creation through MS SQL job manager as well as SSIS. Creation of reports for SSRS site as well as for use by tableau application users. Front line support for IT Services clients. Managing communication between servers and Active Directory and Oracle databases used by HR, Finance, Legal, and IT Operations.

Administrator and primary point of contact for PS Soft application, Ubisoft Montreal's ITAM application. Created a suite of SSRS reports allowing stake holders greater visibility and increasing decision making intelligence. Complete overhaul of database removing years worth of duplicate entries and erroneous data. Implemented automatic sync between Active Directory system and ITAM system so that products would be updated with organizational data, user and product assignations automatically. Updated email notification system. Migrated PS Soft from MS SQL 2003 to MS SQL 2014. Updated PS Soft from an extremely outdated version (circa 2007 to most recent release).

Maintain multi-server SQL cluster and administrate DevTrack and DevTest an Issue and Test tracking application software for Studio Montreal. On call to provide 24 hour support for development studios around the world. Managed the transition of the DevTrack application server from THQ Montreal to Ubisoft Montreal.

Maintain multi-server SQL cluster and administrate Issue and Test tracking application software for a globally distributed group of over 7000 users.

Managed and facilitated the resolution of daily support requests and user inquiries pertaining to the Quality Assurance (QA) Database as a part of THQ's game development pipeline. Acted as a responsive and reliable point of contact, efficiently handling and resolving user queries, concerns, and technical issues within the QA Database environment. Utilized effective communication and problem-solving skills to ensure seamless user experience and satisfaction while adhering to established protocols and best practices.

Engaged in a service-oriented role necessitating constant communication and collaboration with stakeholders across various departments within THQ, including QA, Product Development (PD), Brand, Marketing, Public Relations (PR), and development studio heads in the dynamic video game publishing landscape.Created Gold Masters of nearly 200 software titles and efficiently managed the burning of an average of 6000 test builds per month. Demonstrated expertise in managing this high-volume workload, ensuring accuracy, and meeting stringent timelines while maintaining quality standards.Emerged as a dependable and accountable professional, relied upon for analytical problem-solving skills to swiftly address and resolve technical issues. Known for a proactive approach in troubleshooting, effectively identifying and rectifying challenges to maintain operational efficiency and seamless workflow within the testing environment.

Conducted comprehensive regression testing as part of Quality Assurance (QA) activities for THQ’s Publisher QA, ensuring the integrity of software functionalities across various iterations and updates. Meticulously verified claimed bug fixes, applying rigorous testing methodologies to validate the effectiveness of rectified issues. Proficiently documented software defects, providing detailed reports with precise descriptions, reproducible steps, and other essential information to facilitate the resolution process.Utilized a systematic approach to QA analysis, applying various testing strategies to ensure product stability and reliability. Adhered to established protocols for defect documentation and reporting, contributing to the enhancement of software quality and user experience.

Managed a group of up to 5 employees. Purchasing, scheduling, and auditing deposits.

Managed and oversaw the meticulous load-out and proficient installation of cutting-edge sound and lighting equipment, catering to a diverse array of events including Concerts, Sporting Events, and Large Parties within the realm of audio-visual management in the entertainment and events industry.Demonstrated adept supervision skills to ensure seamless execution of equipment setup and breakdown, adhering to industry standards and safety protocols. Coordinated teams for efficient load-out procedures and supervised meticulous installations, leveraging expertise in audio-visual technologies and equipment handling.Played a pivotal role in facilitating successful events by overseeing the deployment of advanced audio and lighting systems, ensuring optimal performance and enhancing the overall experience for event attendees.