T. Scott Manser, Mba, Pmp Email & Phone Number

Reston, Virginia, Us

Bloomfield, Ct, Us

Direct the overall strategy, technical roadmap, and business process improvements for a portfolio of technology including, Infor ION, Infor CRM Business, Oracle ATG, Hyland Onbase, KOFAX, Microsoft Power BI, North52, etc. Manage stakeholders to identify their business needs to better serve them with transformational technologies. Developed a computer-based training strategy and deployed a CBT tool, resulting in increased training effectiveness. Evaluate the technology ecosystem of recent acquisitions and deliver recommendations on how to assimilate and integrate new businesses into business systems. Lead a CRM and mobile steering committee of executives. Key Contributions• Drive long-term portfolio strategies by maintaining up-to-date knowledge of technology trends and capabilities; maintained relationships with software vendors and consulting firms within the portfolio.• Oversaw a Customer Relationship Management (CRM) 2011 to CRM 2016 upgrade project and CRM business process relaunch for a userbase of 1,500.

Bloomfield, Ct, Us

Created and managed a roadmap to move sales and customer service processes to CRM, such as sales call tracking, opportunity tracking and management, high dollar quote process, quote follow-up and conversion process, etc. Coordinated with and led the vendor team to customize the CRM integration to fit the distribution vertical business model.Key Contribution• Integrated Microsoft Dynamics CRM with multiple ERP systems; deployed CRM across a complex distribution organization for 1,500 users and 230 branch locations.

Bloomfield, Ct, Us

Oversaw B2B relationships with customers from various industries, including sand and gravel, food processing, manufacturing, and technology.Key Contribution• Utilized superior communication skills with customers to develop solutions to business issues where company services and products could help resolve business issues.

Bloomfield, Ct, Us

Managed all profit and loss for the branch, while leading a group of inside and outside sales teams.

Constructed new IT infrastructure from the ground up. Implemented Windows Server infrastructure, including active directory, file share, exchange, VPN connectivity to field personnel, back up and disaster recovery system.Key ContributionImplemented Buildtopia, a custom home building management software that allowed the company to expand to build and close 60 homes and generate $30,000,000 in revenue in one year.

Managed, planned, and acquired all raw materials including produce, ingredients, and packaging materials. Planned production schedules based on customer orders and raw material schedules.Key Contribution• Directed and supervised a repackaging department of 40 people.

Bloomfield, Ct, Us

Successfully launched Kaman’s first eCommerce website. Managed B2B eCommerce integrations via punch out and round-trip technologies with XML and Web Methods.Key Contribution• Increased eCommerce sales via improved integrations through EDI and XML to over $1,000,000 per month in less than 24 months.

Bloomfield, Ct, Us

Managed customer orders, product identification, and system designs from an inside sales position in an Industrial distribution market.

Master Of Business Administration - Mba

Bachelor Of Science - Bs, Information Systems