Maintain high levels of service for linear video, second screen video and Video On Demand (VOD). Incident management/detection/notification, problem resolution and maintenance support for video applications and services. Collaborate with cross-functional teams to ensure successful operational readiness for new product launches. Manage outage notifications and organize and conference bridges. Provide operational readiness/enablement support for new and emerging technologies.

Network Operations Center Video Engineer

SKILL SETChef | Virtual Machines | Secure Shell (SSH | File Transfer Protocol (FTP) | NGINX | Apache | Tomcat | ActiveMQ | Internet Information Services (IIS) | SmartFox Server | PHP|HTML|XML | ANM | Atlassian Jira|Netcool | Zenoss | Circonus | Remedy | Vantive | Heat| Website OS| Altiris | Active Directory | LDAP | BES (Blackberry Enterprise Server) Linux | Windows XP/Vista/7/8/Mobile | Macintosh OS X | IOS | Android | Chrome Microsoft Word, Excel, PowerPoint Outlook and Access.EXPERIENCETurner Broadcasting - Atlanta, GeorgiaNetwork Administrator - N.O.C. Specialist 2008 – 7/2014Create and resolve incident and service request tickets.Website/Webserver support for CNN.com, CNNMoney.com, Sports Illustrated.com, NBA.com, NCAA.com, TheSmokingGun.com, CartoonNetwork.com, PGA.com, Golf.com and more.Support a network with 4 large internal datacenters and 3 colocated data centers of more than 3000 servers.Internal and External user administration using LDAP and Active Directory. Tasks include user creation, removal, user and group modifications, troubleshoot logon issues. Manage Active Directory groups controlling user access for various applications.Support and administer services on servers running Apache, Tomcat, ActiveMQ, and PHP in both production and development environments. Monitor and detect incidents various different internet and services and associated hardware for actual and potential problems and act as a first-responder to resolve in a timely manner.

My responsibilities included monitoring several large networks spread-out over several co-located data centers for troubles and discrepancies and to immediately fix or escalate any issues to the appropriate personal in a timely manner.

Provide Internet Technical Support for several ISP’s and Hotel High Speed Internet Access Providers. Deal with difficult and irate customers to ensure high-satisfaction.Including: Dial-up telephone support, DSL and cable modems, wireless 802.11(b+g) networks, ISDN, POP and SMTP email issues, post and follow-up on network outages, web hosting support (MX records, whois, DNS lookups, PING, trace routes), proxies, firewalls, bridges, audit trouble tickets.