Tiago Da Silva Email & Phone Number

Portugal

For two years, I held the position of Financial Director at a Non-Profit Association, where I was responsible for strategic financial management, including budgeting, cost analysis, and coordinating accounting documentation. By implementing rigorous and efficient financial practices, I ensured transparency and optimized the organization's resources. This.

Lisboa, Portugal

I have successfully mentored entrepreneurs by offering bespoke financial solutions and streamlining microcredit access to drive exponential business growth

Lisboa E Região, Portugal

Administrative Accounting Technician with experience in financial entries, current account analysis, bank reconciliations, treasury management, inventory control, and credit recovery, aiming to ensure financial accuracy and business growth for companies.

Efficiently managed document archiving, meticulous compilation of annotated statements, and proactive client coordination to ensure accurate accounting records and foster client satisfaction

Experienced in coordinating and supervising teams at Galp Energia, adept at presenting crucial data during meetings to assess the perceived and offered quality of operational agents, with a focus on proposing corrective measures to drive disruptive processes and enhance overall performance.

Lisboa E Região, Portugal

Experienced Customer Service Team Supervisor skilled in analyzing and monitoring agent performance, implementing tailored solutions, motivating teams, driving CRM projects, providing feedback and coaching, and reporting KPI indicators to operational management for excellent service delivery, with a successful track record of leading teams from Galp Frota.

Experienced Call Center Operator at Galp Energia, proficient in service promotion, conducting customer satisfaction surveys, and managing inbound and outbound interactions while accurately handling customer data in digital platforms. Committed to delivering exceptional service and driven to contribute to the success of the energy sector.

Lisboa E Região, Portugal

Experienced Customer Service professional with a focus on promoting legal services and telecom proposals, adept at delivering personalized solutions to enhance client experiences, drive business growth, and build lasting relationships.

Licenciatura, Business/Managerial Economics

Certified Trainer - Ccp, Certificate Of Pedagogical And Teaching Competence (Cptc), 4.85 / 5.00

Highly positive performance in the final project encompassing both Pedagogical Intervention and Leadership & Team Management Intervention.