- Use ServiceNow to track device location.- Create tickets for entering damaged units or reimagine devices during inspection.- Set up recycle deployments for multiple Gaylords on campus.- Set up displays for out-of-lifecycle placement (22", 24", & 27").- Clean and inspect dives and cables for redistribution.- Record, manage, inventory, and audit devices.- Set up 2000 monitors for out-of-lifecycle placement.- Understanding of IT hardware, peripherals, and specifications, including desktops, laptops, mobile devices, shared devices, printers, and retail selling devices.- Analyze device options to meet the needs of the business, including tech compatibility.- Process customer requests for new device orders, break-fix, or replacements per existing policy and guidance.- Support accurate device inventory and organization for all devices across multiple locations.- Prioritize and drive tasks that support program scope, measuring ongoing effectiveness.- Awareness of industry practices, strategies, and processes within retail and technology.- Awareness of technology tool sets.- Provide amazing experiences for both internal and external customers by identifying needs and striving to meet them.- Follow through on commitments and obligations and use company resources wisely.- Understand overall business objectives and priorities and how efforts align.- Remain creative and open to new ideas.- Collaborate, influence, and build consensus through constructive relationships and effective listening.- Solved problems by incorporating data into decision-making.- Focused on solutions and identify and remove barriers to problem-solving.- Adjusted to changing situations and expectations in a positive way.

Contract with IG

Remote from home workCreate SOPs G SuiteTroubleshoot Windows 10 & MacsActive DirectoryCAC enforcementFootprints TicketsSet up systems to go out to staff.Compile monthly reports one work completed and on going issues needing to be resolved.

Responsible for $5 million in equipment 500 staff Responsible for UPS Shoreline, SEA Executive/HR, SEA HUB, SEA AUTO, Boeing Field & NW region for five hours every night. Worked on multiple time-sensitive projects with little to no supervision Responsible for ordering all IT hardware equipment & software, tracking & construction of equipmentDetermined if issues with equipment were for IT related or Maintenance (PE) related Support proprietary hardware, software, Windows 7 mobile in semi trucks, Dell windows 8/10, Panasonic tablets, iPad & iPhoneInstalls, configures, and maintains HP Gen10 DL360 and HP Gen9 DL380 servers and Aruba 3810M switches, as well as diagramming server rack layout and basic cable management.Plays an important role in pinpointing and rectifying issues surround annual audit standards.Responsible for daily break/fix of thermal label printers, workstations, and phone systems, and PMI of high-speed scanner system and Honeywell scanning equipment used by delivery associates.Cisco, Zoom, VOIP, POTS, PDX SLA with Black Box support Provided feedback to management launches of software programs Proactively responded to SLAs proprietary hardware related issues to keep UPS HUB health above 99.5%Tickets from Helpdesk were organized on SLA tier 2,4,5,6 in level of response. Prepare and perform audits IDF/MDF & equipment for UPSProvisioned Windows 10 PCLC tasksTrain end users on how to use equipment

Oversee 30+ Group Health facilities throughout Washington. Conduct guidelines and support for 70 security staff members. Execute security services as outlined in site-specific Post orders and directed by Security Management. Observe and report suspicious activities and persons. Write detailed narrative reports and maintain daily activity reports, Enforce rules, regulations, policies, procedures, and respond to emergency situations requiring security assistance. Foot and bike or golf cart patrol of interior and exterior areas of assigned locations.