* Coordinate with a team of developers in the successful development and deployment of Projects in various industries such as Mining, Healthcare, and Auction.* Played a key role in the successful implementation of OERP for clients in various industries, ensuring alignment with their business processes.* Collaborated with cross-functional teams to gather and document business requirements and translated them into technical specifications.* Collaborated with cross-functional teams to troubleshoot and resolve complex technical issues.* Guided clients through the entire SDLC, from initial analysis to post-implementation support and optimization.* Conducted research and provided recommendations for optimizing flow of specialized modules in the mining industry* Collaborated with the development team to enhance the user interface and user experience.* Participated in the maintenance of custom ERP modules, ensuring compliance with SDLC best practices.* Conducted thorough testing and quality assurance to identify and rectify issues, resulting in improved system reliability and performance.* Participation in pre-sales demonstrations* Conducted support and training session for new employees and clients on ERP system* Project co-ordination on Website development projects* Proposal Creation (Technical and Commercial) for projects* Generated and managed invoices for clients using accounting software and ensured timely and accurate billing* Tender Management (Acquiring, Proposal Creations, and Submissions)* Boost Client Relationship

* E-commerce platform product uploads* Client product line review and filtration* Client Management Support* Manage Call Center ticket response with defined SLA* Handle Administrative Documentation* Support Marketing team with Workshops* Document control* Registration review and approvals

* Updated Database of Madayn Business Guide* Tele Sales and Email Marketing

* Updated Database of Oman Oil & Gas Directory and Sehat Oman Directory* Handling Social Media* Tele sales and Marketing* Email Marketing

* Improved and promoted website over social media hence increasing sales.

* Provided support to students and staff, improved book placement efficiency