Terri Alphon Yee Email & Phone Number

United Arab Emirates

Dubai, United Arab Emirates

> Main in-charge in handling installation and maintenance of RFID-based hardware such as security gates, self-service kiosks, return shelves, and inventory devices, as well as digitization, monorail, autostore, book disinfection equipment, robotics solutions, and software support (library management system) in the UAE. Some clients I support are: Dubai (MBRL, DCAA, Birmingham University, De Montfort University, Ignite School), Abu Dhabi (MBZUH, DCT, Khalifa University, NLA, ADJD, Sorbonne… Show more > Main in-charge in handling installation and maintenance of RFID-based hardware such as security gates, self-service kiosks, return shelves, and inventory devices, as well as digitization, monorail, autostore, book disinfection equipment, robotics solutions, and software support (library management system) in the UAE. Some clients I support are: Dubai (MBRL, DCAA, Birmingham University, De Montfort University, Ignite School), Abu Dhabi (MBZUH, DCT, Khalifa University, NLA, ADJD, Sorbonne University, etc.), Sharjah (AUS, UoS), Ajman (MBZUH), Fujairah (House of Philosophy)> Member of client care and support team which manages tickets raised by clients in UAE and other GCC countries (Saudi Arabia, Kuwait, and Qatar) and ensuring that these are attended to and resolved thru on-site maintenance and/or phone and remote support > Leads the preparation and conduct of the necessary training to library staff and customers > Handles technical presentation and demonstration for staff, clients and valued visitors to showcase the various hardware systems installed and procedures involved Show less

Dubai, United Arab Emirates

> Member of technical team that performs testing, improvement, and documentation of past and upcoming device models> Maintains the achievement of the team's KPI by constant monitoring and task assignment, and performance> Conducts on-site visits to diagnose and resolve technical issues> Performs routine maintenance checks to ensure optimal performance including machine delivery, setup, replacement, sanitizing and installation for consumers and business owners>… Show more > Member of technical team that performs testing, improvement, and documentation of past and upcoming device models> Maintains the achievement of the team's KPI by constant monitoring and task assignment, and performance> Conducts on-site visits to diagnose and resolve technical issues> Performs routine maintenance checks to ensure optimal performance including machine delivery, setup, replacement, sanitizing and installation for consumers and business owners> Provides comprehensive training to customers on the operation and maintenance of theWisewell unit> Offers guidance on best practices to maximize system efficiency> Keeps detailed records of customer interactions, including solutions provided and follow-upactions taken> Prepares reports on recurring technical issues and share insights with the technical team and external partners> Collaborates with other departments to provide valuable feedback for product improvement Show less

Dubai, United Arab Emirates

> Main in-charge for Mohammed Bin Rashid library handling installation and maintenance of RFID-based hardware such as security gates, self-service kiosks, return shelves, and inventory devices, as well as digitization, monorail, autostore, book disinfection equipment and robotics solutions> Main in-charge in doing hardware and software (LMS) support to other clients in UAE such as follows: Dubai (DCAA, Birmingham University, De Montfort University, Ignite School), Abu Dhabi (MBZUH… Show more > Main in-charge for Mohammed Bin Rashid library handling installation and maintenance of RFID-based hardware such as security gates, self-service kiosks, return shelves, and inventory devices, as well as digitization, monorail, autostore, book disinfection equipment and robotics solutions> Main in-charge in doing hardware and software (LMS) support to other clients in UAE such as follows: Dubai (DCAA, Birmingham University, De Montfort University, Ignite School), Abu Dhabi (MBZUH, DCT, Khalifa University, NLA, ADJD, Sorbonne University, etc.), Sharjah (AUS, UoS), Ajman (MBZUH), Fujairah (House of Philosophy)> Member of client care and support team which manages tickets raised by clients in UAE and other GCC countries (Saudi Arabia, Kuwait, and Qatar) and ensuring that these are attended to and resolved thru on-site maintenance and/or phone and remote support > Leads the preparation and conduct of the necessary training to library staff and customers > Handles technical presentation and demonstration for staff, clients and valued visitors to showcase the various hardware systems installed and procedures involved Show less

Mez1, Lapu-Lapu City, Cebu, Philippines

> Handled the retrieval, monitoring, and analysis of machines' data to support the achievement of Departmental Key Performance Indicators such as OEE, efficiency, machine error, and yield> Coordinated with respective maintenance teams for the generation of action plans necessary to address the discovered machine variances> Headed the regular reporting of the results of the gathered machine data and status of declared action plans to share the machine performance status>… Show more > Handled the retrieval, monitoring, and analysis of machines' data to support the achievement of Departmental Key Performance Indicators such as OEE, efficiency, machine error, and yield> Coordinated with respective maintenance teams for the generation of action plans necessary to address the discovered machine variances> Headed the regular reporting of the results of the gathered machine data and status of declared action plans to share the machine performance status> Gave support to the smart.E team in gathering their needed data for the realization of automation projects> Headed the overall progress monitoring of major activities for smart.E, error reduction, and man variation, needed for the management review> Participated in the training and assistance to newly-hired employees under SE department thru conduct of education and training modules> Headed the department's support group in the establishment of standards and documents related to IATF 16949 and ISO 9001 QMS standards Show less

Mez1, Lapu-Lapu City, Cebu, Philippines

> Supervised the maintenance team's work activities to improve performance of respective production equipment per process> Handled the preparation, implementation, and monitoring of the detailed Fiscal Year plan or theme schedules with regards to machine PM/PR, Cmk Study, and improvement projects> Handled the checking, development and implementation of maintenance and improvement activities as agreed by the Cross Functional Team to ensure efficient plant operations>… Show more > Supervised the maintenance team's work activities to improve performance of respective production equipment per process> Handled the preparation, implementation, and monitoring of the detailed Fiscal Year plan or theme schedules with regards to machine PM/PR, Cmk Study, and improvement projects> Handled the checking, development and implementation of maintenance and improvement activities as agreed by the Cross Functional Team to ensure efficient plant operations> Headed the supervision and commissioning of the newly transferred machineries and equipment from Japan Taiyo Yuden and other Taiyo Yuden subsidiaries> Approved the established and revised FMEA, ECS, WS and other related documents pertaining to ISO/IATF Quality Management System Show less

Mez1, Lapu-Lapu City, Cebu, Philippines

> Created schedules for activities such as, but not limited to, machine PM and PR, Machine Capability (Cmk) Study, and etc.> Coordinated with the Cross Functional Team for arising problems and improvement ideas in the process> Implemented DMAIC approach to address variances in KPI targets set for OEE and Machine Error> Headed the making of technical reports, analysis of data, and giving of recommendations to improve efficiency and cost control> Provided the… Show more > Created schedules for activities such as, but not limited to, machine PM and PR, Machine Capability (Cmk) Study, and etc.> Coordinated with the Cross Functional Team for arising problems and improvement ideas in the process> Implemented DMAIC approach to address variances in KPI targets set for OEE and Machine Error> Headed the making of technical reports, analysis of data, and giving of recommendations to improve efficiency and cost control> Provided the analysis and solutions of machine-related problems > Participated in the installation and evaluation of newly transferred machineries and equipment from Japan Taiyo Yuden and other Taiyo Yuden subsidiaries> Headed the establishment and revision of FMEA, ECS, WS and other related documents, pertaining to ISO/IATF Quality Management System Show less

1800 Eastwood Avenue Bldg., Eastwood City, Libis, Quezon City, Philippines

> Provided support to the Electrical Design Engineer for design testing and verification of power supplies for compressors> Performed several testing procedures for the products to meet local and international standards> Created technical reports and presentations for the device analysis