Taylor Gray Email & Phone Number

Glasgow, Gb

Glasgow, Scotland, United Kingdom

As a Zero Carbon Living Advisor, I serve OVO’s customers across the entire customer lifecycle. I ensure customers’ needs are met whilst informing and educating them on our Plan Zero mission and decarbonisation of the home.My key responsibilities include the following:- Engaging with OVO’s customers, communicating passionately across phone, email and web chat contacts.- Quickly understanding the root cause of customer contact and taking ownership of solving queries the first time… Show more As a Zero Carbon Living Advisor, I serve OVO’s customers across the entire customer lifecycle. I ensure customers’ needs are met whilst informing and educating them on our Plan Zero mission and decarbonisation of the home.My key responsibilities include the following:- Engaging with OVO’s customers, communicating passionately across phone, email and web chat contacts.- Quickly understanding the root cause of customer contact and taking ownership of solving queries the first time to prevent repeat contact.- Coaching my squad mates in areas where I have a deeper knowledge or skill.- I am taking ownership of the success of the entire squad.- Autonomously managing my day, ensuring the overall objectives of the squad are achieved.- I am preparing, attending and actively contributing to meetings as appropriate (e.g. daily squad stand-ups).- Identifying and implementing continuous improvement efforts in both squad ways of working and customer experience. Show less

Glasgow, United Kingdom

During my time at Disclosure Scotland, my job changed from being part of a team that processes the PVG/Disclosure forms to being at the forefront of their ongoing change and moving to their new bespoke system, PASS. I was responsible for double-checking errors in the forms and contacting the customer or counter-signatory directly to amend any issues.

Glasgow, United Kingdom

Worked in customer service role. Have experience working on tills, self-scan, kiosk, stocking and trolleys. This role has enabled me to be attentive to customers and has provided me with confidence in dealing with their requests. It has also encouraged me to develop flexibility in the workplace.

Glasgow, United Kingdom

Gained experience working in a busy environment in a customer service role. My responsibilities included bar staff, cloakroom and entry. My experience in this role has taught me to maintain professional standards when working under pressure.

Master Of Science - Ms, Mobile Web Development, Pass With Distinction

Bachelor Of Science - Bs, Computer Programming, First-Class Honours