Critical leadership for the clinical, relational, and technical aspects of building and growing a telehealth startup (now with more than $120 million in ARR). Responsibilities encompassing clinical process management, service line support and triage, provider and clinic advocate, internal and external SME on delivering telepsychiatry services, as well as budgeting and long term planning. Drives processes and leads the team that directly executes clinical programs which deliver quality outcomes to the patients and partners we serve. Significant contributions as a liaison and implementation resource for both psychiatrists and in/outpatient clinics. Strong relationship building and problem-solving successes. Defined and grew the role of Practice Mangers from two to fifteen in just over 4 years and maintain and aggregate 91% NPS satisfaction score with partners and providers. Defined, built, mentor and manage a team of 15 Clinical Operations Managers (Practice Managers) and their associated portfolios Direct accountability for Service Line growth and success for more than $100 million of ARR Authority for escalations on all Community/Ambulatory Outpatient services Create, develop, and direct new process, tools, procedures, and guidelines for clinical operations Create and refine processes to increase partner satisfaction overall Maintain high provider satisfaction and engagement while fostering operational efficiency and high productivity Mentoring and modeling for staff and cross-department collaboration Effectively collaborate with other departments including clinical hiring, medical staff services, sales, and IT  Planning, staffing, and monitoring performance through financial and other key performance indicators Strong service orientation and problem-solving mindset Identify barriers to provider productivity and financial sustainability of a service line and facilitate de-escalations

Broad responsibility in the Enterprise Services division of Simply Bits. Project Management, Client Engagement, budgeting, billing and building.

Provide primary IT and telecommunications systems support to more than 600 end users and guests at the JW Marriott Starr Pass and more than 520 users and guests at the Ritz Carlton Dove Mountain resorts. Drive continuing improvement in data services, PBX, POS, wireless and end user systems support in a highly demanding 24x7 environment. Ensure the uninterrupted availability and health of servers while taking the lead in facilitating Active Directory and other user management. Awarded the prestigious JW Marriott Customer Service Award for the second quarter 2012 Awarded the prestigious JW Marriott Maestro Award for the fourth quarter 2013 (Highest award for managers)