Teresa Barajas Email & Phone Number

HelloFresh is on a mission to change the way people eat, forever! From our 2011 founding in Europe’s vibrant tech hub Berlin, we’re evolving from the world’s leading meal kit company to the world's leading food solutions group. We delivered 227 million meals and reached 6.94 million active customers around the world in Q3 2021. Hello... see more

Help create a world-class training and quality program that drives Performance, Service and Quality excellence across Compass teams.

Dallas/Fort Worth Area

Innovate everyday. Make sense of messy data. Find pain-points of current business policies. Skills used: Python, SQL, VBA, Advanced Microsoft Excel, PowerBI, Tableau

Dallas/Fort Worth Area

• Facilitate calibrations between Partner Team Leads• Provide direct feedback to Partner Support Staff• Audit Partner agents• Identify trends in agent performance• Provide recommendations to Operations/Training Team based on Partner agents’ performance

Dallas/Fort Worth Area

• Facilitate overseas field training• Plan and develop material for training needs• 35% travel • KPI analysis• Collaborate with Quality Team to track performance• Voice of the Agent Analyst

Dallas/Fort Worth Area

• Facilitate field training for 3 lines of business• 50% travel• KPI Analysis• User Management for 6 different Applications• Survey Analysis

Dallas/Fort Worth Area

Accomplishments: Created training documents and FAQ’s designed for desktop and mobile platforms for various lines-of-business. Designed resolution process to train 10 overseas agents on new product features.Duties:• Analyze front-end feedback and present Top 5 Complaints and FAQ’s to different departments (Development, Finance Marketing, Product, etc.) to target and resolve high priority issues• Deliver daily defect report to Product and Development gathered from 5 different platforms• Handle daily escalations for 4 different platforms• Educate directs reports about known issues. • Evaluate performance for 10 agents on a monthly basis and provide subsequent coaching• Supervise bi-weekly conference calls with Japanese and Taiwanese supervisors to maintain vendor relationship

Dallas/Fort Worth Area

Accomplishments: Facilitated user experience throughout major platform migration in 2012. Expanded knowledge base to include corporate responses in all supported languages. Duties:• Solely responsible for supporting members from 13 different countries, many speaking English as a second language• Localizing advice and support to align the customer experience with cultural norms• Responding to customer concerns and skepticism with tools and encouragement; increasing confidence in our product. • Respond to customer inquiries via email providing information and issue resolution.• Maintained a 24-48 Hour response time.

Dallas/Fort Worth Area

Fun and energetic exercise immersed in multicultural music and dance. • Coordinating class structure and choreography• Invoicing based on class attendance/flat rate• In house marketing and promotional events (Zumba-thons with giveaways and prizes)

Data Science Certification

A 24-week intensive program focused on gaining data analysis skills in VBA, Python, MySQL, MongoDB, HTML5, CSS3, Bootstrap and JavaScript

Bachelor’S Degree, Mass Communication/Media Studies

Activities and Societies: • Intern at NPR affiliate- KOHM radio station 2009. Frequently anchored for broadcast news program “Mass Comm.