• Led UX strategy for Patient Care Portal 2.0, driving $564M in operational impact• Reduced Health Outcomes Pharmacist administrative time by 30% through streamlined workflow design• Improved medication adherence rates by 20% via enhanced user experience• Led cross-functional teams in developing innovative healthcare solutions• Transformed complex clinical workflows into intuitive digital experiences• Established design system standards for pharmacy clinical services

• Led enterprise UX projects across diverse industries, driving measurable business outcomes• Developed user-centric design solutions for complex business systems• Conducted strategic user research to inform product direction and design decisions• Created and validated interactive prototypes through rigorous user testing• Established design systems and patterns for scalable enterprise solutions

• Designed consumer-facing digital experiences and enterprise solutions across web and mobile platforms• Led end-to-end UX process from research through launch for B2C and B2B products• Developed comprehensive design systems serving both customer-facing apps and internal tools• Created intuitive interfaces that drove increased user engagement and customer satisfaction• Conducted user research with diverse user groups to inform design strategies• Transformed complex technical requirements into user-friendly digital experiences• Improved conversion rates through data-driven design optimization• Implemented responsive design solutions across multiple devices and platforms

• Designed user interfaces for enterprise telecommunications systems• Established and maintained consistent design standards across products• Collaborated with engineering teams to ensure design feasibility• Conducted user testing to validate and improve design solutions